Job Title

Crown Resorts is a great place to visit and its an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, youll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.The roleA rare opportunity is available to join the luxurious Crown Sydney, as Spa & Leisure Manager. As the key leader for the award-winning Forbes-rated Crown Spa, this role will see you leading a large team to drive elevated experiences for our guests and residents, as well as ensuring seamless operations across the Spa, Fitness Centre, Swimming Pools and Recreation Areas.Crown Spa is the only Forbes-rated Spa in Australia and is home to an indulgent offering of facials, massage, beauty, body treatments, as well as wellness experiences including hot sand therapy (the first of its kind in Australia). Whilst the Spa will be your first area of focus, youll also play a central role in managing the complete operation of the pool areas, gym and tennis courts.Some of your key responsibilities will involve:Leading a large, multi-department team to deliver elevated guest and brand experiencesDriving and achieving consistent KPIs and revenue targets, including management of the P&LMaintaining the highest levels of standards, operations and protocols throughout all areas within your remitWorking closely with other departments including Hotels, F&B, Marketing and Property ServicesPeople leadership, coaching, performance management and recruitmentDelivering high performing overall business results that exceed guests & residents expectations to ensure repeat business and brand loyaltyYoull have3+ years experience in a leadership role within a luxury / premium environment (Hotel Spa background is advantageous)Demonstrated ability to lead, develop and manage a team of 50+Strong business acumen with excellent commercial knowledge and ability to manage a P&LExcellent people and interpersonal skills to build rapport with various business units and departmentsA background in beauty therapy and/or massage and F&B will be highly regardedExperience using systems such as Book4Time, Opera, SevenRooms or MyBos will be advantageousDue to the nature of the business, ability to work on weekends will be requiredHas or is able to obtain an RSAPermanant, unrestricted working rights in Australia (sponsorship is not available for this opportunity)What we offer you:Full-time, permanent opportunity, based in the luxurious Crown SydneyComplimentary meals at our on-site staff restaurant (variety of hot foods, salad + sandwich bar, fruit and pastries)Opportunity to step in and lead the award-winning Crown Sydney Spa & Recreation teamGenerous discounts across Crown hotels Australia wide, as well as our restaurants and barsUniform provided, laundered free of charge on-site for every shiftOpportunity to take part and be rewarded in Crowns group-wide recognition and awards programAbility to be an active member and contribute to Crowns community, diversity & inclusion committeesAccess to discounts with various corporate partners across insurance, health & wellbeing, fashion, banking & finance, technology and moreAdditional InformationWhat you can expect from usOn top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you. #J-18808-Ljbffr