Job Title

Add expected salary to your profile for insightsBlack Toyota is a leading motor vehicle dealership in Queensland. With seven operations located throughout South West Queensland, the Darling Downs and Central Queensland.A fantastic opportunity has become available for a full-time Service Advisor to join the team at Black Toyota Oakey.Our Employee Promise to YouSupport from a dedicated and professional teamProgression and Career Development!Ongoing Brand & role training - WE Invest in YOU!The chance to work in a high-performing, busy, prestige environmentDiscounted health insurance, discounted vehicles, car insurance, and vehicle servicing!Discounts platform for major retailersEmployee Assistance Program - Personal Coaching, Counselling, Relationship or Financial Advice & more!The OpportunityBlack Toyota Chinchilla has an opportunity for a Service Receptionist/ Advisor to join our well-established team. The opportunities for development are endless. This is not your everyday Receptionist role; this crucial role is focused on ensuring our valued customers are receiving first-class service during their interaction with you. This will be achieved by delivering friendly, professional, and prompt communication over the phone & in person, in order to maintain and deliver an Exceptional Experience alongside your team.This is your chance to become a part of a prestige service team, with customer service at the forefront of their minds. We are seeking to appoint an outstanding Service Receptionist who is prepared to go above and beyond for our valued customers. This is a fast-paced role in which you will work with a diverse team and customer base and be required to juggle multiple priorities to ensure that customers are always our number one focus.The CompanyAt Eagers Automotive, we are working towards our vision of being Australias most admired Automotive Group and we have the talent to make it happen, along with 111 years of rich company history as a legacy. With over 8,000 employees across Australia & NZ, and a footprint in every capital city - there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.As our new Service Receptionist, you will be:Connecting with customers at the desk and over the phone, build rapport quickly and act with integrity - alwaysDelivering an exceptional customer experience with a high level of professionalism.Using your owners mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlinesAnswering inbound calls for the Service Department promptlyMaking Service Appointments via phone, emails, online bookings and walk-ins.Preparing repair orders and update customers'' details, ensuring accuracy of data recording.Preparing customer invoices, checking work costs and taking payments for repairs.Creating and updating quotes and liaising with customers to confirm pricing and work agreement.Coordinating transport for Customers to and from the DealershipLiaising with the Workshop/Parts Department and other front-line staffPerforming clerical duties as required, scanning, filing, photocopying and general administrationOther administrative duties as required by the Service Manager to support the Parts and Service DepartmentOur Ideal Candidate:A commitment to delivering a high level of customer serviceA confident friendly phone manner and developed communication skillsHigh attention to detailTime management skills in order to juggle a busy departmentAbility to work under pressureInitiative to help on the front line if the need arisesExcellent interpersonal and communication skillsGood organisational skillsQuick thinking & problem-solving skillsAs part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owners Mindset | AgilityHow do your skills match this job?Your application will include the following questions:Which of the following statements best describes your right to work in Australia? #J-18808-Ljbffr