Your OpportunityWe have an exciting temporary full-time Customer Service Officer (AO3) position available until 5 September 2025, unless otherwise determined, to join our Customer Service team at TAFE Queenslands Warwick Campus.As The Customer Service Officer, You WillProvide sales-focused customer service on program and course information.Enhance the quality, consistency and scope of information and enrolment services available to existing and prospective students, staff and clients.This position reports to the Manager, Customer Service.SalaryThe salary range for this position at the Insert classification is $75,885.91 - $85,317.18 (gross) per annum.BenefitsFour (4) weeks recreation leave (accrued annually)Flexible work options (e.g. Purchased leave, compressed hours, telecommuting)12.75% Superannuation and Salary packaging options availableFinancial assistance towards relocation expenses may be availableProfessional development and study assistance availableWellbeing initiatives and social responsibility programsAccess to Employee Assistance ProgramAccess to private health corporate plans and corporate discounts (e.g. Fitness Passport, Apple products, Dell products, Lenovo products)Comprehensive Domestic and Family Violence (DFV) support optionsWork at Home Software (e.g. Adobe and Microsoft software)Employee discounts or deals related to work-at-home software, Apple products, Dell products, Lenovo products, fitness passports, and private health insurance.Annual staff recognition awards and years of service recognitionPride Network for LGBTQIA+ employees and alliesWhite Ribbon Australia Accredited WorkplaceFree car parkingHighly DesirableCandidates Who Possess The Following Will Be Highly RegardedPrevious experience in customer service including front counter dutiesPrevious experience in a Call Centre environment and dealing with a range of clienteleKnowledge of or previous use within the Microsoft environmentHow To ApplyIf youre interested in this role, please use the Apply button to progress to the TAFE Queensland Recruitment Portal where you can view the full role description. When submitting your application, please ensure you provide the following:a detailed resume including the contact details for two referees (one of whom is your current supervisor); anda cover letter which outlines your known skills, abilities, knowledge and experience, why you are interested in the role and what you will bring to the role within the context of the How you will be assessed criteria detailed in the role description (a maximum of 2 pages).Closing date: 4:00pm, Thursday 10 April, 2025Job Reference Number: TQ2025-273ContactKeitha HansenManager, Customer ServicePhone: 07 3817 3313Email: Keitha.Hansen@tafeqld.edu.auAbout TAFE QueenslandTAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. We have recently been named Winner of the 2024 Large Training Provider of the Year at the prestigious Queensland Training Awards and the 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.By working at TAFE Queensland, you can be a part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.RoleIn TAFE Queensland, South West region, we have a strong focus on workplace culture and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in making great happen through the embodiment of the following core values and behaviours in all that we do:We take ownershipWe are brave and contributeWe invest in each otherWe seek to understandWe celebrate success #J-18808-Ljbffr
Job Title
Customer Service Officer