Job Title

2 x Full Time- OngoingBallarat LocationSalary Range of $73,962 - $77,696 plus superannuation + salary packagingAward winning inclusive employerOur opportunityThe Client Services Officer (CSO) plays a critical role within a clients journey at Cafs. The CSO is often the first person a new or current client, visitor or stakeholder will have a telephone or face to face contact with when connecting to Cafs. The purpose of this position is to provide administration support, general information and advice on Cafs services and daily operations, connect clients to the relevant practitioner, team member or program ensuring high quality service experiences. As part of this role the CSO works closely with the broader Client Services Team and Organisation to ensure each person is offered a trusted, consistent, therapeutic approach when accessing our services with a high level of professionalism, respect, integrity, collaboration and kindness. A leading front facing team of staff who takes pride in creating an inclusive, safe, welcoming environment for our community.About YouWe are looking for two motivated, values driven people who want a role where no two days are the same. You will have previous experience working in a client facing support role or a customer service role. You will be passionate about providing high quality customer services to the community members contacting Cafs as well as experience providing high quality administration support.Our preferred candidate will thrive in working autonomously and collaboratively within a dynamic team environment.Our Successful Candidates Will HaveExperience providing high quality administration support including regular data entry, scanning and filing (desired)Demonstrated experience working within a community services sector (highly desirable)Experience overseeing front of house/reception areas and undertaking tasks such as greeting clients and visitors, answering phones and open/close proceduresStrong and authentic interpersonal skills with experience working with a range of clientsAlignment to Cafs values of Respect, Integrity, Collaboration, Kindness & InnovationQualificationsTertiary qualification in community services, business administration or relevant field of study, or significant relevant work experience.OUR ORGANISATIONAT CAFS, YOU MAKE THE DIFFERENCECafs (Child and Family Services Ballarat) is a proudly independent community service organisation, with our head office located in the Ballarat Community. We celebrate diversity and strive to be inclusive in everything we do. For over 156 years, the heart of our service has been the wellbeing of children, young people and their families. Today, that commitment stands strong, and we extend our programs to include everyone who needs assistance across the Grampians and Central Highlands Aboriginal and Torres Strait Islander people, LGBTIQA+, people of all abilities, people of different race, ethnicity or cultural backgrounds and people of all religions. Cafs have adopted TBRI as our preferred model of care and Cafs way of strengthening relationships with others. TBRI uses Empowering Principles to address physical needs, Connecting Principles for attachment needs, and Correcting Principles to disarm fear-based behaviours. Our services are aimed at providing early help and intervention, targeted support and ongoing assistance. Cafs is a value driven organisation, which means we use our values to hold ourselves to account in how we work together and how we serve our clients.What is on offer at Cafs?Join an organisation that lives their valuesInclusive, supportive and innovative teamsAbove award entitlements, including 3 days paid Christmas LeaveRewarding Careers with professional development and dedicated resources to support your growthSalary Packaging options up to $15,900 plus meals and entertainmentTo find out more go visit our careers page here.INTERESTED?We would love to hear from you, to find out more about this opportunity contact Emily Nester, Manager Client Engagement and Community or Stacey Brownhill, People & Engagement Business Partner on 03 5337 3333.WANT TO APPLY?To apply for this role please submit your application through the online portal by selecting the apply now button on our careers webpage.Apply here.Please note all applicants must be eligible to work in Australia and will be subject to a satisfactory Police Check outcome and an employment Working with Children Check. Cafs encourages all staff to fully vaccinated against Covid-19. Applications are now open and will close Monday the 7th of April, 2025 at midnight. Please note applications will be reviewed as they are received and applicants may be contacted for interview prior to the closing date.At Cafs we welcome applications from all people and strongly encourage Aboriginal and Torres Strait Islanders, People with disabilities, LGBTI people and people from culturally and linguistically diverse backgrounds to apply for our positions at Cafs.Need support with your application?If you require additional assistance with your application please contact people@cafs.org.au. #J-18808-Ljbffr