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Who we areWe are a dynamic, entrepreneurial and fun privately owned leading Wine & Glassware distributor servicing both the on and off premise market. Established in 1963, our activities are focused on fine wine, being underpinned by two of the most prestigious and well-regarded fine wine distribution entities in Australia, red+white and Mezzanine. We employ upwards of 200 staff nationally with our head office being located at Abbotsford, Victoria.What you''ll be responsible forIn this newly created role as the Customer Service Operations Manager, your primary purpose is to provide leadership and management to the Customer Service Team. Your key responsibilities will range across:Analysing daily workflow & resource managementDay to day line manager responsibilities with your 4 direct reportsEncouraging accountability by aligning KPIs with department goalsFostering a culture of engagement, growth & accountabilityUtilise data & reports to improve processesMentoring & coaching of Customer Service teamContinuously manage Service Level Agreements (SLAs)What we need in this roleWith your years of experience managing a team in a Customer Service setting, providing coaching and managing change youll be a strong applicant for this role. Youll bring:Success in uplifting and maintaining a great cultureHands on performance management experienceStrong excel and reporting skills, able to use data to tell a storyAdaptability and exposure to change processesExperience in a B2B organisation ideally with logistics networks nationally (desirable!)Experience in the wine or alcohol industry is (highly desirable!)This is an office-based role as we find the team can best support one another in person. This is reflective in our team culture. You will be required and must be able to work Monday to Friday in the office until 6 months has passed.What you''ll getWith an annual salary negotiable depending on your experience, wine allowance and wellness days theres a lot to love about life at Joval. With a beautiful office in Abbotsford and work from home available after 6 months, below are some of our employee benefits:Three wellness days a yearUnlimited free barista coffeeFresh fruit, bread & snack barAccess to EAP servicesOpportunity to become WSET Level 1 trainedWine discounts on our productsFree on-site parking in AbbotsfordMonthly morning teasReady to blend your skills with the Joval team? Apply now. Applications will be reviewed in early April 2025. #J-18808-Ljbffr