Job Title

Opportunity to step into leadership80-85k + super + 1 RDO per monthAbout Our ClientOur client is a respected leader in the building sector. With decades of experience, they have built a solid reputation for delivering top-tier products and services that meet the needs of their clients. Their success is driven by a deep understanding of the industry, a focus on innovation, and a dedication to customer satisfaction. The company fosters a collaborative and flexible work environment where each team member plays a key role in maintaining operational excellence. They are committed to staying ahead of industry trends while providing reliable, high-quality solutions. Their longstanding presence in the market makes them a trusted partner for both clients and employees alike.Job DescriptionAs a Customer Service Supervisor, you''ll be responsible for managing a small, dedicated team of five customer service professionals. You''ll oversee the day-to-day operations, ensuring smooth task allocation, customer service excellence, and overall team efficiency. This is a hands-on leadership role, combining team management with essential administrative duties.Team Management: Lead and mentor a team of five.Task Allocation: Use the CRM system to assign jobs to team members, ensuring the work flow is managed efficiently.Customer Service Excellence: Ensure the team handles customer inquiries professionally, following up on invoicing and job details, and ensuring accuracy in all communications.Inbox Management: Oversee the team''s inbox, ensuring timely responses and task completion.Invoicing: Help with the verification and follow-up of invoicing details, ensuring all information is accurate and up to date.The Successful ApplicantA proven track record of successfully managing and leading teams, no matter how big or small. We''re looking for someone who can make a collaborative, positive, and efficient work environment.Customer Service Expertise: Strong experience in customer service, particularly within the industrial or building industries.Industry Knowledge: Familiarity with the building or industrial sectors is highly beneficial but not required.Organisational Skills: Ability to oversee tasks, manage deadlines, and ensure smooth operations across the team.Resilient and Adaptable: Ability to thrive in a fast-paced, demanding environment with a flexible approach to challenges.Tech-SavvyWhat''s on OfferNorth Brisbane with parking on site.Full-time, Monday to Friday, with one RDO per month.Flexible Start Finish Times (Between business hours of 7:30 am and 5:00 pm).Enjoy a flexible, supportive, and dynamic team environment. Our client values a positive culture and is looking for someone who will contribute to our collaborative spirit.Strong tenure across the business - role on offer due to the current customer service manager retiring after 30 years with the business.Opportunity to step into a leadership position.If you''re a passionate leader with a commitment to customer service, we''d love to hear from you. #J-18808-Ljbffr