Job Title

Assistant Reef Operations Manager | Cruise WhitsundaysBe a part of sharing special places and shaping lasting memories with Australia''s leading experiential tourism business.About UsCruise Whitsundays, based in Airlie Beach, is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport and two mainland ports.Cruise Whitsundays also operates Australia''s first underwater accommodation, Reef suites, and a Reefsleep glamping experience at the Reef World pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.From our cruises to our sailing adventures to our world-renowned underwater accommodation, there''s no better way to experience the Whitsundays, and you won''t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is a good one.About Journey BeyondAustralia''s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.About the role:Reporting to the Reef Operations Manager, the Assistant Manager works closely with the Chef and Hosts in managing the daily operations of Reefworld and Heart pontoons, to assist the Reef Operations Master in managing all compliance and pontoon maintenance, leadership and management of crew and ensuring guests are provided with exceptional service.The Assistant Pontoon Manager provides leadership and direction to the Pontoon crew to deliver our services and experiences safely. Ensuring that we stay true to our mission of Create Amazing Experiences'' with each and every customer interaction.The general work areas of this position are the Reefworld and Heart Pontoons, both of which are permanently moored 39 nautical miles offshore on the outer Great Barrier Reef.You may be required to work on any day of the calendar week including weekends and gazetted public holidays. A standard working day shall consist of working 11.43 working hours for 8 days on and then have 6 days off, occasionally they may be required to work outside these hours as approved by the Reef Operations Manager.Key Responsibilities:Manage crew workflow and hoursLead, mentor and support Pontoon crew, conducting regular performance conversations with direct reports to help develop in all areas of their roleProvide in water supervision in accordance with the In Water Operations ManualProvide Vessel Safety Inductions and complete crew training as per policies and proceduresVessel handling and navigationEnsure crew work to CWS Policies and ProceduresReport all incidents and hazards as per policies and proceduresRequirements:MAR20318 - Certificate II in Maritime Operations (Coxswain Grade 1 Near Coastal)Master 5/ MED 2 or 3 highly regardedMin 2 years managerial experienceHLTAID011 Provide first aidHLTAID015 Provide Cardiopulmonary Resuscitation and Oxygen TherapySITHFAB009A - Provide Responsible Service of AlcoholBlue Card (Working with Children''s Check)Current National Police CheckRoyal Flying Doctors Service (Medical Chest)Benefits:Generous discounts on Journey Beyond travel and experiencesAn attractive salary and positive work environmentStudy Assistance PolicyA career with opportunities for progression, transfers, and secondmentsEmployee Referral PolicyParental Leave programPurchased Leave policyPrivate Health discountsEmployee Assistance ProgramDiscounts on Journey Beyond merchandiseUp to 50% off at the Cruise Caf & BarUp to 50% off the bar on board vesselsFree public transportSalary sacrifice remote area benefitsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Management and ManufacturingIndustries: IT Services and IT Consulting #J-18808-Ljbffr