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Assistant Operations OfficerClerk Grade: 5/6Employment Type: Mixture of Ongoing & 6-month temporary roleLocation: We operate across several locations and therefore flexible. Parramatta, Gosford, Lithgow, Maitland and Wollongong.In-office presence is required three days a week, with some flexible working arrangements.This role sits within the Taxes and Grants Division in the Land Tax teamThe Land Tax Team is a part of the Taxes & Grants division within Revenue NSW. Our vision statement is: We are a customer-centred ''one team'' committed to administering fair and equitable legislation on behalf of the NSW Community. We undertake assessments, compliance and audits, handle customer enquiries and use our expertise to research, develop and implement processes to make it easier for our customers to comply and do business with us.As an Assistant Operations Officer you will provide advice and support the administration of relevant legislation and/or assessment of complex transactions to ensure effective delivery of service outcome and achieve key performance indicators. The role allows for decision making and working in a flexible team-based environment.Your day-to-dayAssess complex matters and provide professional legislative and procedural advice to clients and client representatives to ensure that they comply with statutory obligations.Coach and develop staff and provide technical, system and procedural advice to ensure consistency and accuracy in the administration of legislation.Undertake quality assurance reviews within the team to identify training needs and ensure accuracy.Allocate and monitor tasks assigned to team members to ensure timely and quality service delivery.Maintain comprehensive and up to date knowledge of legislation, policies, procedures and business rules to provide quality advice to customers and stakeholders.Undertake research, investigations and audits to identify and gather evidence on non-compliance and/or fraudulent activities against statutory provisions.Prepare submissions and reports to the relevant authorities including referral of fraudulent activities and attend court, if required to recommend action on non-compliance and/or fraudulent activities.Contribute to the implementation of change through continuous improvement and innovation to meet the business requirements.To be successful in this role you will demonstrate:Maintaining technical competence in a constantly changing legislative environment across all legislative areas.Demonstrating professional judgement, tact, sensitivity and initiative when obtaining information, negotiating with and gaining audit acceptance from clients and/or their representatives whilst maintaining positive client relationships.Completing multiple categories of work with competing priorities and timeframes.The ability to communicate both in written and verbal with internal and external customers.What we need from you:An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.For enquiries regarding this position, please contact David Rousseau via david.rousseau@revenue.nsw.gov.au.About Revenue NSWRevenue NSW is the states principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.Salary Grade 5/6, with the base salary for this role starting at $97,027 base plus superannuation.Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via neha.bajaj@customerservice.nsw.gov.au.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: 7th April 2025, Monday @10 amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact neha.bajaj@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment process #J-18808-Ljbffr