Job Title

East Kent Hospitals University NHS Foundation TrustAn exciting opportunity has arisen within Acute Child Health Admin Team to cover our busy outpatient reception areas at William Harvey hospital and QEQM hospital.Main duties of the jobThe Acute Child Health Receptionists are responsible for providing an efficient and streamlined administrative service to patients and stakeholders of East Kent Hospitals. Receptionists are often the first part of the patient journey and we would expect the post holder to be polite, well presented and pleasant when working alongside the rest of the team to deliver a high level of customer service at all times.The position requires the applicant to have knowledge of Microsoft Office alongside an ability to communicate effectively.About usWe are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is ''great healthcare from great people''. Everything we do is guided by our values: ''People feel cared for, safe, respected and confident that we are making a difference''. We have a new way of working at East Kent Hospitals, called ''We care''. It''s about empowering frontline staff to lead improvements day-to-day. We''re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.Job responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please don''t hesitate to contact the line manager using the contact details below.Person SpecificationExperienceExperience of or awareness of a range of work practices in an office setting and in dealing with customers.Experience of having been part of a team.Relevant previous experience of NHS.Previous experience of working within a busy environment.SkillsAbility to communicate clearly, both written and verbally.Ability to multi-task.Ability to interact with colleagues and other stakeholders courteously.Good interpersonal skills.Accuracy - pays attention to detail.Able to work as part of a team or on own initiative and prioritise and organise own workload.Adherence to patient confidentiality.Ability to prioritise and organise own workload to meet set deadlines.To show initiative.E-Mail skills.Ability to track information.KnowledgeCompetent IT skills in a variety of software packages, including Microsoft packages.Clerical/Administrative experience.Working knowledge of PAS.Processing of confidential information (General Data Protection Regulation 2018).QualificationsGood level of education including Maths and English Language qualifications GCSE grade C or above.OtherDemonstrate flexibility to adapt with the needs of a changing service.To be aware of and adhere to the Trust''s Values and Behaviours.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.East Kent Hospitals University NHS Foundation Trust #J-18808-Ljbffr