Job Title

Entry Level BankingYour new companyJoin one of Australias largest outsourced salary packaging companies who are known for their award winning customer service on their journey to provide simple salary packaging solutions to Australians. They want to help people enjoy more of their income and would love to have you come along as their new customer service expert!Your new roleAs a Customer Service Representative your key contribution will be to provide top notch customer service to new and existing customers. You will be a critical link between the company and its customers and make sure they are being appropriately looked after. Some of your responsibilities will include:Answering customer queries via phone and email ensuring a timely, accurate and quality responseProviding resolution to all technical queries and account management information on servicesIdentifying queries which require additional attention and implementing appropriate procedures to enhance customer confidenceEnsuring accurate information is recorded within their SystemContributing to the development of new ideasPerforming administrative duties to support the provision of service deliveryYour skills and experienceIdeally you will have at least 1 years customer service experience - open to industryYou have the natural ability and desire to help others and are passionate about providing excellent serviceStrong written and verbal communication skills should be second nature to youYou are known for your attention to detail, time management and resilienceYour benefitsNo weekend work - you will be on a rotating roster Mon - Fri between 8am - 8pmFlexible working: work from home as well as from the officeAn additional day of birthday leave + 2 volunteer days + 3 days over XmasFree coffee and a massage in the office once a monthYour next stepDoes this sound like something you are interested in? If the answer is Yes then we would love to hear from you!Simply click Apply now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on sandra.lavorato@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. #J-18808-Ljbffr