Job Title

Hotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, New South Wales, TerrigalHotel: Terrigal Pacific (TERAS), Pine Tree Lane, 2260Your day to day:FinancialPrepare and execute the end of day procedures.Perform back up and roll the day over to the next day.Identify and correct any discrepancies in charges posted to guest folios and conference accounts.Maintain intimate knowledge of departmental standards and procedures.Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems in accordance with reservation.Maintain cashier float and ensure accurate daily report of all money received.Ensure all hotel floats, keys are logged in and out, and are correct at end of shift.Reconcile guest charges with departmental accounts.Balance all credit card transactions.Balance cashiers accounts.Guest ExperienceChampion the winning ways culture within the hotel to ensure our people are consistently delivering positive guest experiences.Greet all guests at all times in a friendly and helpful manner and attempt to learn and use guests name at every opportunity.Be responsible and attend to guests requests at all times.Be knowledgeable of all special promotion procedures, for programs such as Seasonal Packages, Frequent Flyers Programs, and Intercontinental Hotels Group Loyalty programs.Attend to guests complaints, inquiries and requests, referring problems to Assistant Night Manager/Night Manager if unable to assist.Do everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.In the absence of other hotel departments, provide a variety of guest services including but not restricted to Room Service, Housekeeping, Maintenance, Reception, and Reservations.PeopleAttend training courses as required.Adhere to personal grooming and hygiene standards.Establish and maintain effective employee working relationships.Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.Ensure your team is properly trained on systems, security, service, and quality standards.What we need from youBachelors degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 2 years of Front Office/Guest Service experience including management experience.Communication skills guests will need to come to you with concerns as well as compliments, so youll be easy to talk to.Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.Compliant youll be above the minimum age required and hold RSA Certification & Full NSW Drivers Licence.Strong sometimes youll need to lift, push, and pull big objects up to 23kgs.Fluency in English extra language skills would be great, but not essential.Strong organizational skills, work within deadlines and prioritize effectively.Don''t quite meet every single requirement, but still believe you''d be a great fit for the job? We''ll never know unless you hit the ''Apply'' button. Start your journey with us today. #J-18808-Ljbffr