This is a Community Lead role with one of the leading companies in AU right now MYOB with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at MYOB Six months ago, we quietly dropped a little powerhouse called Solo by MYOBan app built by and for sole operators, or as we like to call them, our Solmates. We hired a crack team of community champions and gave them one mission: to deliver the most extraordinary customer experience ever witnessed. And lets be honest, weve been nailing it. Now that Solos name is shining in the spotlight and the customers are pouring in, we need more brilliant people to keep the momentum going. Thats where you come in. As a Community Lead, you''ll be the beating heart of our Solo experience. You''ll be on the frontlines, ensuring every interaction is smooth, engaging, and downright memorable. Unlike anywhere else, you''ll have the power and responsibility to carry those customer issues back to the teams that make Solo tick, so they can make sure things are different for the next customer. What Were After: - People Whisperer: Youre not just good with peopleyoure the go-to for understanding what makes them tick. Youve got a curiosity about connecting, digging deep into motivations, and spinning stories that get folks fired up to join and participate in our community. Background in counselling, education, or communications? Perfect. - Customer Experience Maestro: Problems? You dont just solve themyou prevent them. You dive deep into every detail, mastering each quirk of the product. You know exactly who to call, when to call them, and why. And when everyone''s uncertain about what to do next, you kick-start a plan and rally the team to get things back on track, turning complex info into engaging, beautiful customer experiences. - Watchmaker: Solo is easy to use, but there''s a maze of moving parts working behind the scenes to make that happen. When something breaks, youre the first to know. Youll dissect processes, systems, and data to uncover what makes it tick. - Specialised Savvy: You might not know it all, but youve got your superpowers, whether in content creation, Zendesk and CRM wizardry, operations, or service design. Whatever it is, you bring it to the table with a laser focus on building a thriving community. - Chaos to Clarity: You thrive in the beautiful mess of startup life. When everyone else sees complexity, you see patterns. You''re comfortable making decisions with 70% of the information, pivoting when needed, and bringing both yourself and the team from uncertainty to action. If you dont think you''re a perfect fit, you should still sign up to Hatch and create a profile, we''ll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career thats right for them. We model this in our hiring process for our partners like MYOB. Applying here is the first step in the hiring process for this role at MYOB. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
Job Title
Community Lead