Job Title

Company DescriptionMercure Perth on Hay is a 127 room full service property located near the beautiful Swan River in the heart of Perth CBD. With refurbishments now completed, multiple conference spaces and a sweeping indoor/outdoor F&B dining space, this Hotel offers an opportunity to surprise & delight our guests.We are seeking a dynamic and dedicated individual to join our team in the role of Casual Guest Service Agent.Who are We:We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.Job DescriptionWhat will you be doing?We are seeking energetic and enthusiastic Casual Guest Service Agents to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.Some of the duties will include:Guest Services:Deliver service excellence, from check in to check out and everywhere in betweenOften be the first point of contact for guests and visitorsComplete a wide variety of front office tasks, which will ensure that every day is different from selling the hotels facilities to taking reservations and maintaining guest accountsProvide passionate, knowledgeable and friendly service to external and internal guests at all timesAnswer all telephone calls in a professional manner according to brand standardReconcile cashier floats at the completion of each shift.Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty programQualificationsYour Skills and experience include:Previous customer service experience, preferably in a Hotel environmentStrong knowledge of computer systems including Microsoft Office and preferably in OperaThe ability to work under pressure, multitask and think on your feet to quickly resolve issues is requiredStrong communication skills and pride in personal presentationHave a natural ability to surprise guests with your authentic guest service, setting you apart from the restA genuine customer service focus and a strong dedication to always making our guests smile during their stayAbility to work across a 7 day roster including mornings and evenings and weekendsAdditional InformationAn opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at AccorAbility to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel OperationWork alongside passionate industry professionalsBe mentored by experienced Accor Hospitality professionals who want to see you succeed! #J-18808-Ljbffr