Established in 2001 and still privately owned, Frontline Human Resources (FHR) has a strong legacy of creating opportunities through recruitment, labour hire, and group training for apprentices. Proudly Australian-owned and operated, FHR has branches across Victoria, New South Wales, South Australia, and Queensland. We work with a diverse network of employers, from local businesses to major household names.Our ClientAre you looking to join a values-driven, privately owned Australian company with over 90 years of experience? Do you want to earn above-award hourly rates with overtime options, while maintaining a healthy work-life balance? Keen to grow your career with a company that offers exciting future opportunities?Our client is seeking an enthusiastic and customer-focused Service Advisor to join their team. This role is ideal for a self-motivated, well-presented individual who enjoys working in a highly skilled, professional, and friendly team environment.About the RoleWorking full-time, Monday to Friday (8:30 am - 5:00 pm), you will be the first point of contact for customers, ensuring a high level of customer service by accurately assessing repair and maintenance needs. With your professional and friendly personality, you will deliver prompt and effective solutions while maintaining a strong focus on customer satisfaction.Key ResponsibilitiesGreet and assist customers in person and over the phone, determining their needs and vehicle details.Accurately document customer requirements via repair orders and define the scope of work required.Present service options to customers and offer additional services, benefits, or parts where possible.Schedule service appointments in line with customer needs and workshop availability.Liaise with service technicians, keeping customers updated on their vehicle status.Provide quotes, clarify payment methods, and communicate any additional repairs if needed.Prepare and issue invoices accurately and in a timely manner.Process warranty and contract maintenance claims efficiently.Ensure prompt and effective handling of customer service matters.Adhere to company WHS policies and procedures at all times.Work Saturdays on a rostered basis.What You''ll NeedYear 12 qualification or equivalentTrade qualification or demonstrated industry experience (preferred)Strong administrative and organisational skillsExcellent interpersonal and communication skills with strong attention to detailAbility to thrive in a fast-paced environment, working both independently and within a teamValid driver''s licenceFull working rights in AustraliaWhat''s on OfferCompetitive hourly rate - Based on Current Award levelsAll PPE and uniform providedExceptional employee benefits, including health and life insurance discountsOngoing training and career development opportunitiesStable employment with an industry-leading companyAt FHR, we celebrate people who are proud to be different. We value Safety, Integrity, Diversity, Courage, and Passion, and we stand by these values in everything we do.We are an equal opportunity employer, committed to fostering a workplace that embraces diversity and inclusion. Please note: Only shortlisted candidates will be contacted. Applicants must have full working rights in Australia. #J-18808-Ljbffr
Job Title
Service Advisor