Job Title

Bring your exceptional customer service skills to a whole new career.We are looking for Customer Service Specialists, to join our vibrant team, at our Ballarat delivery centre, working with one of Australias leading superannuation funds.$27.17 per hour + super + penalty rates and quarterly performance incentive schemePermanent, full-time onsite opportunitiesMonday to Friday 8am 8pmSaturday 9am to 5pm4 weeks full time paid trainingKey Responsibilities:First point of contact for customer service and account managementAbility to understand individual customer needs and deliver a personalised experienceSupport customers through multiple channels. Commencing on our voice line and moving towards other channels such as web messaging, smart phone apps, social media enquiries and emailHold the higher level of emotional intelligence and resilience to guide customers through the eligibility criteria for early release of super.What''s in it for you?This is a great opportunity to experience the power of whats next and develop friends for life at the same time. Well give you all the training, cutting-edge technologies, and the continuing support youll need to succeed.Permanent employment opportunityFree Parking & in Vibrant - award winning workplaceReward and recognition programsPerks and partnership discounts with well-known brandsFree Employee Assistance Program (EAP) for all staff and immediate family membersWho are you?You believe quality customer service is paramount when dealing with customers. No contact centre experience necessary but exceptional customer service skills are a must!Ability to navigate multiple computer systems and programs in a fast-paced environmentPassionate about customer service and an excellent communicatorAbility and desire to achieve targets and KPIsEfficient investigation and problem-solving skillsAbility to adapt and retain product knowledge in dynamic and evolving marketsMust have full working rights in Australia and be at least 18 years of ageAbility to complete background and police checks.If you are excited to take on a new exciting role, APPLY NOW!Concentrix is an equal opportunity employer.Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.Location: AUS Ballarat Corner University Drive and Vincent DriveJob Title: Customer Service SpecialistsHiring for roles commencing April 2025! #J-18808-Ljbffr