Job Title

Site Ware Direct is a family-owned and operated business with 30 years combined safety experience, which offers high value products and solutions to the Oil & Gas, Construction and Mining Industries.We have an unrivalled portfolio of quality products which ensures we continue to meet the changing needs of our customers. SWD is dedicated to providing an excellent service to our customers and building long lasting relationships.Our business is growing and we have an exciting opportunity for a Customer Service Representative to join our team in Midvale. We are looking for a passionate, friendly and professional person to join our team. If you have a positive attitude and thrive in helping others, we want to hear from you!Key Role ResponsibilitiesThis is a busy and varied role that would suit a self-motivated and customer service guru. You will be required to take ownership for providing friendly front of house customer service excellence to assist in maintaining our goal of 100% happy customers. Specifically, your duties will include:Managing and responding to customer enquiriesProcessing phone and online sales orders accurately; attention to detail is a must-have skill for this roleProviding remote support to customersResolving customer complaints, issues or concerns while maintaining a high level of professionalism at all timesProviding information about our products and services, addressing any questions or concernsEnsuring all interactions are logged in our system to ensure communication is up to date at all timesCollaborating with other departments to resolve complex issuesMaintaining a strong knowledge of our products and services to offer expert advice to customersStriving to meet or exceed performance and service targetsThe successful candidate will have the following:Excellent customer service skills and attention to detailA warm and professional mannerEffective communication skills, both verbal and writtenExcellent/advanced computing skills, including MS Office suitePrevious experience with Netsuite is preferredBENEFITSReliable and consistent work hoursFree parking providedWork culture is team-oriented and people-firstAbove award ratesWere looking for someone who can hit the ground running, so if you enjoy a challenge and are passionate about customer service, please forward your CV and cover letter advising us as to why you are the best person for the role.Remuneration will be based on current experience!You must be an Australian Citizen or Permanent resident to be considered for this role. We are not looking to sponsor overseas applicants. #J-18808-Ljbffr