Job Title

Great opportunity for experienced Call Centre operators for work in a WA state government role.06th March, 2025Indigenous Managed Services (IMS) are a company focused on providing meaningful opportunities for all peoples, while maintaining strong relationships with our clients in the Energy and Resources, Mining, Civil, and Government sectors.What we are looking for:Experienced call / contact centre staff to assist customers transition to a more modern, customer-focused online traffic infringement management system for WA. These positions will commence ASAP. Work schedule is Monday to Friday in rotational 7.5 hour shifts between 7am and 6pm.Hourly rate: From $45.00 per hourDuration: 4-months with potential for extensionLocation: InnalooAbout the role:As a result of more new services provided in the online platform, such as flexible payment options and deadline extensions, the call centre staffs duties include, but are not limited to:Answering enquiries on the phone and emailProviding assistance to customers in the usage of the new servicesImplementation of customer requestsAccurate data entry to the customer relationship management system to record each case handledAppropriate reporting and escalation of cases if requiredRequired Skills, Knowledge and Experience:Contact Centre ExperienceTraffic Infringements knowledge and systems (Desirable)Reliability / time managementWorking to structured scheduled environmentWorking with industry standard contact centre KPIsTeam PlayerProblem solving and analytical skillsMust haves:PSVU Police Integrity Check (Or willing to participate)Trustworthy, reliable, adaptable with excellent written and verbal communication skillsIntermediate - Advanced MS Office skillsValid working visa or permanent residency statusIf you believe you are the right candidate for the above, click the "APPLY" now button! #J-18808-Ljbffr