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Join to apply for the Reservations Agent role at Novotel Wollongong Northbeach4 days ago Be among the first 25 applicantsCompany DescriptionHospitality is a work of Heart at Novotel Perth Murray Street. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.ALL About UsNovotel Perth Murray Street represents one of Accors most exciting and notable brands. Set in the vibrant cultural and business district of Perth CBD, 4 star Novotel Perth Murray Street is an excellent choice for every imaginable kind of travel in Western Australia.We have the perfect opportunity for an experienced full time Reservations Agent to join our amazing team.Reporting to the Portfolio Reservations Manager, youll be armed with smart solutions and a can-do attitude ready to uphold the Novotel brand standards, meet targets and exceed guest needs.Job DescriptionALL about the role:Often the first point of guest contact, your main role is assisting and completing individual and group reservations for our guests - ensuring a smooth start to their stay with us and leading our Reservations team as well as:Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the groupMaintain fluency with the Accor Live Limitless Loyalty ProgramOversee accuracy of room blocks, reservations, and rate codesProcess all reservation requests, changes, and cancellations with different channelsIdentify guest reservation needs and determine appropriate room typeExplain guarantee, special rate, and cancellation policies to callersAccommodate and document special requestsFollow sales techniques to maximize revenueRespond to any challenges found for accommodating rooming requestsSet-up proper billing accounts according to Finance policiesTroubleshoot and resolve guest issues or escalate/refer to appropriate departmentQualificationsALL about you:Experience with OPERA property management system or similarRelevant experience in a similar roleExperience with Groups is advantageousService oriented with an eye for detailConfident & articulate communication, relationship & networking skillsTime management skills with the ability to multitaskEntrepreneurial spirit with drive, ambition & high level of energyPassion for hospitalityExperience in the Hotel IndustryAdditional InformationWhy work for Accor?Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.Benefits Your WayImmediate access to global accommodation and F&B discounts.#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.Recognition of service anniversaries and Accor Tenure Milestones.Our Commitment to Diversity & Inclusion.We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesHospitality #J-18808-Ljbffr