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A career at Maurice Blackburn is like no other.For over 100 years, we have existed to extend access to justice - so the law can serve everyone, not just those who can afford it. Thats why we attract and retain some of the brightest, most compassionate and determined individuals.Whether youre just starting out in the legal industry, youre already a tenacious lawyer, or youre looking for your next career move in our highly skilled shared services team, a career with Maurice Blackburn is like no other.Working at MB provides an environment where you will be surrounded by experts, supportive workmates, and countless opportunities to help you grow and develop you, in the direction you choose.Together, we are moving Fearlessly Forward, achieving the best outcomes for clients, and creating a collaborative and high-performing work culture you enjoy being part of each day.Now that is a strong purpose to come to work every day and work towards.We asked our employees what''s it like to work at MB?Our valuesOur shared values represent what we stand for and underpin how we go Fearlessly Forward, together.CourageWe act with courage standing bravely beside those who need us most, and standing up for what really matters.CompassionWe show compassion for every individual, embracing diversity and respecting people for their whole self. Whoever you are, whatever youre facing, were here with kindness.Were committed to collaboration. With our team spirit, we bring people in from the edges to be genuinely inclusive and work together as equals.We put fairness first, doing what we know is right by being honest and unbiased without exception.With the tenacity that comes from years of experience, were dedicated and driven to keep pushing for better.Diversity & InclusionWere All In together, and heres whyWere all different; and those differences are something we celebrate. Its our individual life experiences that form our unique values, perspectives, ideas, aspirations, even our world view. And these differences shape a remarkable, innovative and successful Australian community. Its called diversity. And we believe that a diverse community can solve problems, face challenges and reach better outcomes more effectively than one with the same world view. Not only do we believe in it, we will actively foster diversity and promote inclusion within our firm.We offer you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. We are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, religion, age and family arrangements. We love that you have a life outside of work and support whatever yours looks like.Connect with like-minded people across the firmWe have social groups, colleague connect, national mentoring programmes, and interest groups such as:Rights and Reconciliation GroupCultural Diversity GroupPRIDE NetworkWomens NetworkWeCareAccessibility & InclusionSustainability @ MBOr start your own group that aligns to your passions & interests, and we will support you.Our All In commitment to a diverse and inclusive workplace requires everyone at Maurice Blackburn to foster and promote a work environment that is safe, inclusive, free from discrimination and reflective of the diverse community we serve. We want this because it is the right thing to do.We know the skills that we are getting from you, and its just as important for us to give back. This is what we call our Give & Get as part of our People Commitment.We work with you to develop your individual goals, strengths, capabilities and area of expertise. We provide a safe, supportive, and collaborative culture that promotes diversity and inclusion of employees and clients. We treat our people well. We enable and empower you to go fearlessly forward for our clients, with fair pay, generous benefits, and a range of initiatives to reward and recognise your impact.The proof:Enjoy four wellbeing days each year. Whether you need a haircut, massage, or a day dedicated to your version of self-care, our wellbeing leave is here for just those moments.Annual reimbursement of $299 for a health and wellbeing purchaseAdditional end of year leave and 17.5% annual leave loadingMotor vehicle novated leasing22 weeks parental leave with your super guaranteedquarterly check-ins and full access to LinkedIn Learning coursesThese are just to name a few.Which MB team is for you?There could be more than one area of the business that piques your interest, from legal support, our lawyers, to shared services, we are always looking to connect with great talent.Our teams collaborate to deliver the best possible outcomes for our clients, who are at the heart of everything we do.Learn more about each of our key business functions:Legal SupportShared servicesHere youll get the opportunity to work with interesting people, while producing meaningful work which contributes to the outcome of client matters. Youll also be able to develop strong relationships with clients themselves.This role will be responsible for managing and coordinating the roll-out of initiatives and improvement activities, ensuring the successful implementation of changes. The ideal candidate will design and execute continuous learning strategies, incorporating business and legislative changes, optimisation initiatives, and digital transformation. The ideal candidate will have a passion for continuous improvement, and a deep understanding of training processes, data analytics and customer service.Key ResponsibilitiesDesigning and managing Learning & Development strategies that address ongoing business changes, compliance training, and performance improvementsCoordinating an annual calendar of activities, including compliance training, eLearn modules, and performance improvement workshopsIdentifying improvement areas to enhance team performance, collaborating with cross-functional teamsDesigning and delivering induction training to ensure new personnel meet performance standards and are aligned with STC (Speed To Competency) timelinesFostering a culture of continuous improvement within the Client Support TeamReporting on performance metrics and quality outcomes to senior managementThe experience we are looking forProven experience in a team lead role within a training or knowledge management environmentExperience with Contact Centre technology platforms is highly desirableStrong data analysis and reporting skillsAbility to drive continuous improvement through innovation and process enhancementsExcellent communication, organisational, and problem-solving skillsStrong understanding of compliance and quality control in a customer service settingExperience with managing teams and fostering a positive, inclusive cultureOur People Commitment comes with the following benefits:Ongoing coaching and career development opportunities22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policyEnd of Year leave, 1 day first year, 4 days after 2 yearsComprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursementFitness and wellbeing discountsA hybrid flex working modelSalary Continuance & Life Insurance17.5% Annual Leave Loading just to name a few. *T''s & C''s applyOur shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.We love that you have a life outside of work and were happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements. Applications from First Nations People are encouraged.Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference? Apply now.Our Circle Back Initiative partnership means were committed to responding to every applicant.Please note that all successful candidates will be required to undergo background checks as part of our commitment to maintaining a safe and compliant workplace.Were here to help. Get in touch with your local office. #J-18808-Ljbffr