Job Title

NXT GIG is seeking a proactive and enthusiastic Call Center Agent to join our customer support team. In this role, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing top-notch service. You will play a crucial role in maintaining customer satisfaction by resolving issues efficiently and professionally. The ideal candidate will possess strong communication skills, a friendly attitude, and the ability to work well in a fast-paced environment. If you are looking to embark on a rewarding career in customer service, NXT GIG is the perfect place for you!ResponsibilitiesAnswer incoming calls and respond to customer inquiries promptly and accuratelyHandle outbound calls to follow up on customer requests and feedbackProvide information about our products and services, addressing customer concernsDocument customer interactions and maintain detailed records in our CRM systemCollaborate with other teams to resolve customer issues and improve service processesConsistently meet performance targets and key performance indicators (KPIs)Participate in training and ongoing professional development sessionsRequirementsHigh school diploma or equivalent; Associate''s or Bachelor''s degree is preferredProven experience as a Call Center Agent or in a similar customer service roleExcellent verbal communication skills and a friendly phone demeanorAbility to multitask and handle high call volumes while maintaining quality serviceProficient in using CRM software and basic computer applicationsStrong problem-solving skills and attention to detailWillingness to work flexible hours, including evenings and weekends if necessarySeniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesIT Services and IT Consulting #J-18808-Ljbffr