Job Title

Melbourne, Australia | Posted on 03/19/2025ATZ Care provides disability and home care services to our clients. Our registered NDIS Provider services and Home Care services include:Core Supports | Support CoordinationAssistance with Self Care / Daily Life ActivitiesCommunity Participation, Recreation & GroupsDomestic, Health & Social Home Care SupportsAre you committed to inclusivity, respect, and making a meaningful difference? Are you a compassionate person who loves to support disabled people to achieve their goals? If yes, this is the career move for you; ATZ Care needs you.ATZ Care is always support & care focused.Various roles are now available, and we are also happy to partner with independent contract carers who love being self-employed but also love having regular secure work by partnering with a larger service provider.Job DescriptionJob DescriptionWe are looking for a dedicated Services Coordinator as part of our supportive team. This role is fully remote, based in Melbourne servicing primarily Victoria-based clients. Youll fit right in with us if you:Are solutions-oriented and thrive in a dynamic, high-performance cultureBuild meaningful relationships and maintain themWork collaboratively while enjoying the freedom of independent decision-makingApproach challenges with a problem-solving mindset and a commitment to qualityYour RoleThe Services Coordinator is pivotal to ensuring the successful delivery of services to our clients. Reporting directly to the General Manager, your core responsibility will be the organisation, scheduling, and coordination of support workers to maintain consistent and high-quality support. You will contribute to the teams success by:Coordinating and actioning client service requests and bookings in line with ATZ Care''s policies and guidelinesProviding Support Coordination Services to clients where requiredMonitoring client funding and renewal processesAllocating, coordinating, and deploying rosters in alignment with carer availability and client budgetsManaging feedback, complaints, and incidents from clients and support workersBuilding strong relationships through regular communication with clients, support workers, families, and other stakeholdersMonitoring and answering new potential client enquiries regarding available service provision and pricingHandling calls and emails effectively and in a timely mannerThis role is also responsible for providing direct client-facing care where the roster requires, from last minute shift changes etc., so your experience in this space is a must.RequirementsRequirementsTo be considered for this role, we require you to hold:Certificate III in Aged Care or Individual Support (or higher)Certificate IV in Disability, Community Service, Aged Care (preferred)NDIS Worker Screening CheckNational Police CheckWorking with Children CheckFirst Aid certificate and CPRNDIS Workers Orientation (preferred)Eligibility to work in AustraliaCurrent full Drivers licenseCompetencies and Experience:Previous experience in a similar role Minimum of 2 years relevant experienceKnowledge of the National Disability Insurance Scheme (NDIS) is highly desirablePrevious experience supporting People with Disability and Home CareDemonstrated proficient written, verbal and interpersonal communication skills.Demonstrated ability to work with minimal supervision and collaboratively as a member of a multidisciplinary team.Ability to prioritise effectively and organise own work / caseload.Demonstrated commitment to professional development, quality improvement and evidence-based practice.Pay rates vary based on the day of the week & shift type for Carer role, but rest assured we like to recognise our team members'' skills & experience. Our Support Worker rates and Team roles are typically at level or exceed the SCHADS award rates + penalties.We offer ongoing training, support & career advancement opportunities & a collaborative team environment.Great opportunity to establish a career within a stable, growing and well-recognised, forward-thinking service provider. #J-18808-Ljbffr