Job Title

Cartel Concierge / Front Desk Customer Service - Northside Brisbane LocationsAt Fitness Cartel Australia, were more than a gym were an exciting and fast-growing brand with plans to expand from 14 to 60+ clubs by 2029. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafs, crche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.The Role :In this highly important role, you''ll be the first face our members see when they enter the Club. Whatever a potential or existing member needs, you will assist them with your heartfelt professional service, providing every person who walks through the doors with electric experiences with every interaction. This is a diverse role that will have you switching from greeting members personally & answering the phones to making protein shakes & selling our retail products on the shelves.Key Responsibilities:Greet everyone & serve customers at both the front desk & caf.Answer calls, handle queries & listen to complaints, directing the member to the relevant manager if necessary.Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes.Assist parents with booking their kids into Kid''s Cartel where needed.Learn about our supplement & apparel range to execute supplement & apparel sales to members.Maintain venue cleanliness ensuring the reception/caf area are always neat & tidy, the supplement shelves are stocked sufficiently, and the apparel is precisely displayed.Perform opening & closing duties in a timely manner.Follow directions, prioritise & complete tasks in a timely manner.Perform other related duties.What youll need to succeed :Previous customer service experience with excellent communication skills.A "can do" attitude with a thirst for learning & ambition for growth.A passion for health & fitness & eagerness to work for the industry.Be reliable, proactive, punctual, professional & well-presented.Have a strong work ethic.Show initiative, be highly motivated & an adaptable team player, with the ability to multitask.Computer literacy & ability to learn new systems.Communicate & uphold policies & procedures of the business to customers and staff.Hold a current First Aid & CPR Certificates (or willing to attain).Have flexibility to work hours suitable for the operations of a gym (Shift schedules are provided in advance).Have Australian working rights.What we''ll offer you in return:A Thriving Culture: Be part of the fitness industrys most exciting and rapidly expanding brand.Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.FREE gym membership to all Fitness Cartel locations.Access to Merse Wellness Spas at discounted rates.Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafs, and more.How to Apply:Click APPLY to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team. Applications will be reviewed as received, so dont waitapply today!Note: Only candidates meeting our selection criteria will be contacted. No agencies please!About usFitness Cartel, where our relentless pursuit to be the best version of yourself isn''t just a mottoit''s a way of life. With an ambitious expansion plan to open 60 health clubs by 2029, we''re on a mission to provide the best facilities, customer service, and atmosphere in the industry. Our clubs offer a vast range of services, including Reformer Pilates, a comprehensive weight zone, a dedicated cardio zone, and cycle studios, ensuring a holistic fitness experience. We cater to a diverse community, from fitness enthusiasts to families, offering child-minding services to support parents on their fitness journey. Whether you''re a fitness professional looking to advance your career or someone passionate about starting their fitness journey, Fitness Cartel welcomes you to be part of our growing family. #J-18808-Ljbffr