Job Title

WHO WE ARE Known best as the ''Undisputed King of Trainers'', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel. Founded in 1981 in the Greater Manchester UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion. JD Sports entered the Australian market in 2017 and has since grown to over 60 stores nationwide, operating across all states and territories. In New Zealand, we have expanded to 5+ stores, with plans for continued growth. Our mission is to deliver exceptional service and style to every customer. Our mission? To offer unparalleled service and style to all our consumers. To bring this to life, we are offering access to the biggest brands and best products and a memorable experience that will set us apart. Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field. Were seeking energetic, focused, and passionate individuals to join our team!THE ROLEAt JD Sports, our customer is at the heart of everything we do. As a Point-of-Sale (POS) Supervisor, you will be responsible for overseeing point-of-sale operations. Your mission is to lead by example and guide your point-of-sale team to provide JD Sports customers with a fast and efficient shopping experience, and a lasting positive connection to our brand. As a POS Supervisor, you will also be responsible, however not limited to the following:Lead by example, providing exceptional customer service to every customer, every timeProcessing sales including refunds and exchanges as the lead POS operatorBe the first point of contact for customer queries via phoneEnsure compliance to all transactions and cash handling proceduresSupport the management team by training & coaching POS team on process and customer service deliverySupport the store management team to achieve sales budget and targets.WHAT WE''RE LOOKING FORMinimum 2 years'' experience within retail or like industryYou are passionate about creating an amazing service experience for our customersCash-handling and tender management experience preferredAbility to make decisions and work well in a fast-paced environmentYou have a proven track record in driving and exceeding set KPI''sStrong communication skills, able to communicate effectively and professionallyYou have excellent time management skills to ensure that daily priorities are executed in a timely mannerWHAT''S IN IT FOR YOU?Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the marketTraining and development opportunities to kickstart, evolve and shape your careerOpportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution CentreAccess to our attractive staff discount! This can also be used for friends and familyAccess to our Employee Assistance Program & Mental Health championsOne month paid parental leave for full-time employeesWe are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand''s success, alongside evolving your career. JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated. What are you waiting for? Apply today and kick start your JD Sports Journey. Please note, by applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.About the companyJD Sports is the leading sneaker and sports fashion retailer. With many limited edition and exclusive designs from adidas Originals and Nike. #J-18808-Ljbffr