Job Title

Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we''ve been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.We are seeking an experienced Customer Service and Warranty Coordinator to join our After Sales and Service team as a After Sales & Service Representative in Derrimut on a permanent full-time basis.Your roleIn this role your key responsibilities will include but are not limited to:Handling a high volume of inbound customer calls and being prepared to make outbound calls when required.Providing support to our customers in resolving product warranty issues in a timely and professional manner.Seeking additional technical assistance from our onsite Quality Assurance.Addressing and planning any customer dissatisfaction in relation to product or service.Managing and diagnosing customer warranty requests.Resolving product or service problems by clarifying customer needs, troubleshooting and selecting and explaining the best solution.Providing outstanding customer service and product advice.Ensuring that our customer records on the Microsoft D365 system are kept up to date.Managing day-to-day requirements; including processing work orders and invoices and arranging selected suspected product returns.Reviewing and updating procedures to ensure they are understood and followed.Ensuring that claims are managed effectively as well as reporting on issues, statistics, and procedures.Taking responsibility for safety and wellbeing.About youIt would be great if you come from the plumbing industry, so you know the difference between a close coupled pan or a concealed cistern, but if not, a great onboarding program is provided along with full training to set you up for success!Along with your previous experience in a similar role, were looking for the following skills and experience:3+ years of experience in Customer Service, specifically in Warranty and After Sales.Confidence in conflict resolution and problem solving.A passion for customer service and being known as someone customers enjoy talking to.Strong technical aptitude and computer skills (preferably with Microsoft).Enjoyment in communicating effectively with internal and external customers.And most importantly, enjoyment in working in a team environment.About usAt GWA, we''re not just a companywe''re a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products but also contribute to saving millions of litres of water each year.When you join us, you''ll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillarsWe are One Team, We are Customer Focused, and We Care for Each Otherare more than just words; they''re our way of life.What can you expect from us?Join us on our journey from Good to Great, where you''ll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that''s dedicated to delivering exceptional customer experiences and making a real difference in the world. We value passion, potential, and a willingness to learn.Aside from a supportive and collaborative culture where youll be set up for success and know that youre making a real difference from day one, well offer you:Hybrid working option.Free onsite parking.Competitive remuneration.An immersive onboarding program to set you up for success.Opportunities to learn and grow through our Learning & Development programs.Great Rewards program - exclusive access to discounts and cashback rewards at your favourite stores.Bathrooms & More program - great discounts on a wide range of our products.Volunteer and Community Service Leave.Health & Wellbeing Services with 24/7 in-app access to medical advice, safety support and mental healthcare for you and your immediate family members.Annual flu vaccinations.Medibank Health Insurance - discounts on corporate cover.Ready to apply?Great! Just click the apply button to build your career with us!Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.Please note that we are not accepting applications from agencies at this time. #J-18808-Ljbffr