Job Title

An exciting opportunity exists to join one of Australias high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation.More about what youll doWe are currently looking for motivated individuals to join our Customer Service team. As a member of our Customer Service Team you will aim to provide the highest level of support to our customer base at all times, working with all areas of the business to ensure that the best customer experience is delivered to all internal and external customers.This role is open to any of our national sites across Australia.Key responsibilities include:Responding to general enquiries related to accounts, billing, and other customer related enquiriesTriaging calls to other business areas in a professional and customer service-focused mannerManage and process customer ordersRespond to Live Chat queries promptlyRecord and track customer feedback and complaintsAssist with various administrative tasks as neededMore about youTo qualify for this role, you must meet the following requirements:Previous experience within a call centre environmentExceptional customer service skillsProfessional, positive and friendly phone mannerExcellent communication skills with ability to build strong relationshipsStrong team player with keenness to learnHigh level attention to detailAbility to multi-taskStrong computer skills in an Omni system environment and ability to learn and champion new CRM systemsBenefits of working with COSFlexible hybrid workplaceAnnual employee incentive schemesGenerous Reward and Recognition programsCommitment to professional development with ongoing training and career development opportunitiesAccess to free Mental Health programsBirthday, Anniversary, Paid Parental Leave and Purchase Leave availableConvenient location with free onsite parkingModern onsite gymEmployee discounts on full product rangeOpportunity to participate in community welfare and charity initiativesNovated Lease / Salary Sacrifice for electric vehicles availableMore about COSWhen you join COS, youll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.Founded in 1977, COS is the largest Australian owned and operated national office products business. With over 750 employees located across every State of Australia, COS are leaders in our industry, and were ready to welcome you onboard!How to ApplyPlease follow the instructions on the application page regarding your Work History, Education and Qualifications. You can include a Cover letter and Resume to give us an overview of your previous relevant experience.COS can offer you not just a job but a career.If you are interested, we''d love to hear from you! #J-18808-Ljbffr