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4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Company DescriptionWe are seeking an enthusiastic and friendly Full-Time Receptionist to be part of a fast-paced environment and a welcoming face to our clients and their pets! Our much-loved customer care team are the integral front-line of our entire hospital, and as such, are busy, busy, busy! The successful candidate will be critical in ensuring our clients receive outstanding customer service. You will be dedicated, conscientious, with a genuine love for animals and effective in your written and verbal communication with clients and other hospital staff.About Your RolePermanent Full-time roleA range of shifts, 7am - 5pm, 8am - 6pm, 9am - 7pm, 11am - 9pm, 12pm - 10pm, including an occasional weekendHandling a high volume of inbound calls and email enquiriesManaging all client inquiries and concerns with professionalism and empathyWelcoming clients and their pets to the hospitalBooking and managing appointmentsInvoicing and taking payments including cash and EFTPOSProcessing payments on Vetpay, Zippay and AfterpayCoordinating with other hospital departments to ensure seamless client experiencesData entry and requesting documents from referring vets and clientsLiaising with referring vetsAd-hoc administrative dutiesAbout YouProven experience in a client services role, preferably in a healthcare or veterinary settingExcellent communication and interpersonal skillsAdaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitudeAttention to detailStrong conflict resolution skillsA calm and empathetic approach to your workA passion for delivering outstanding client serviceEnjoy working in an upbeat team environment with some good banter!Passionate about delivering an outstanding customer experienceExcellent communication, organization and time management skillsThrive in a fast-paced environmentApply Now!Seniority levelMid-Senior levelEmployment typeFull-timeJob functionHealth Care ProviderIndustriesVeterinary #J-18808-Ljbffr