Direct message the job poster from HCLTechRecruitment Executive at HCL TechnologiesJob Responsibilities:Support experience on Windows/Unix Servers, AD exp. mandatory, Network DevicesGood troubleshooting skills.Fundamental knowledge of Networks.Exchange/Lotus Notes, Database, Storage & Backup, Job Scheduling.Excellent Verbal, Email communication skills.Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec.Willingness to work in 24*7 environment.Job Requirements:24x7 monitoring and management support for in-scope infrastructure.Handle escalations and assist in creation of RCAs.Proactive monitoring and tracking of tickets.Generate operations report.Monitor and execute Job schedules.Manage bridge calls and notify respective support groups.Interaction with Vendors and other support groups.Performs Gap Analysis.Provide phone support 24x7x365.Creation of SOP''s and knowledgebase.Background:Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli etc.Incident, Problem, Change lifecycle process.Backup monitoring tools like Networker.Generating Reports through Dashboard, Remedy etc.Technology buzzwords:OS: Unix, WindowsVMwareMS OfficeRecommended Certification:ITIL Certification.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT Consulting #J-18808-Ljbffr
Job Title
Customer Service Specialist