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Want to improve the lives of Australians, no matter who they are?Join us and build a career and future youll be proud of.It matters more at Hearing AustraliaHearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.Your opportunityAs a Customer Service Officer, youll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, youll also love the feeling of helping children and adults who need us. Heres how youll do it:Youll greet clients, attend to all counter and telephone enquiries.Youll cover reception and undertake general administration duties including booking client appointments, processing claims, data entry and monthly reports.Youll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds.Youll perform minor hearing aid repairs and troubleshooting.Youll assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids.What youll bringWe believe the successful candidate will thrive in a client-centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. Youll bring:Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work.Intermediate / advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and or android applications).A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families.What matters most? Its simple your drive to help anyone and everyone who needs us. And youll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.Why Hearing Australia?Theres so much to love about a role with us. But our people say theres three things that set us and their careers apart. Theyre about:How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, youll know youre making a contribution that really means something.Who we work with: Here, youll support and empower clients of all backgrounds. Thats what drives our teams and what makes them so special.Where were going next: As our industry evolves, were committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.What does that mean for you?As a Customer Service Officer, youll know that every day, your work is helping children and adults who need us. Just ask Ebonie, one of our dedicated Customer Service Officers, about why they choose to work with us:I think care is why most of us come to work. Its knowing we can do our bit to make life a little easier for our clients.Youll also enjoy a range of benefits, including:Attractive salary package includes a generous 15.4% superannuation.Paid parental leave.Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers).Lets create the gold standard of hearing careWe will require the successful candidate to be willing to have a Police Check conducted (we pay), a current drivers licence and must have rights to work in Australia.Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. #J-18808-Ljbffr