Job Title

Customer Service Agent - Emergency Vehicle Response - MelbourneISS First Response is Australias leading assistance provider for commercial vehicles, rail and industrial clients, providing breakdown support, roadside assistance and organising incident response Australia-wide 24/7. We have hundreds of clients across various programs and we are never required to do cold calling. This is all about helping people.We are a family-owned business, and we love the close-knit relationships that are built across our Company. We are looking for people who are team players, like to work hard and are reliable. Our culture is important to us, as is finding the right fit.What Youll Be DoingAs an Incident Management Consultant, your role goes beyond traditional customer service. Youll be at the heart of our operations, managing urgent and critical client requests while delivering exceptional service.Why This Role is DifferentThis isnt just another call centre job - its an opportunity to build a meaningful career in a supportive, innovative, and flexible environment. As part of a boutique, specialised team, your work will directly impact Australias commercial and industrial sectors. Whether youre guiding a stranded truck driver to the nearest service provider or helping manage a rail incident, your role is criticaland deeply rewarding.What We Offer YouWe offer a dedicated trainer and fully paid training program to ensure you can become an asset to us. Once you successfully complete our training program you will be promoted to Customer Service Agent and as such will be rewarded with a permanent role on a higher hourly rate.Competitive CompensationFull-time, permanent position with job security in a growing industry.Enjoy 5 weeks of annual leave per year.Safe, spaced-out, screened workstations.A collaborative team culture with snacks, themed lunches, and regular team activities.Convenient Noble Park location with secure, off-street parking.What Were Looking ForNo call centre experience? No problem. We value your personality, work ethic, and transferable skills over industry experience.Were seeking individuals who thrive in fast-paced, problem-solving environments and enjoy making a tangible impact through their work.Essential Skills and Attributes:Articulate communication and the ability to remain calm under pressure.Strong typing skills.Confidence using Microsoft Office and managing administrative tasks with accuracy.Must have a patient demeanour and a solutions-oriented mindset to handle client challenges.Consistent attendance, punctuality, and commitment to your shift roster.Be available to work on a rotating roster between 6 am and 11 pm, Monday to Sunday.Prior experience in customer service, call centres, or heavy vehicle industries.Familiarity with handling urgent or emergency situations.How to ApplyReady to make a difference? Heres what we need from you:Submit your resume via Seek and include a Cover Letter outlining why youre the right fit for this role. Be specific about your skills and experience. #J-18808-Ljbffr