FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Customer Support Specialist in our Sydney office -a certifiedGreat Place to Work.This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.Reporting to: Customer Support ManagerResponsibilities:Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chatEducating clients on how to use the Companys website and trading platformsCommunicating with clients regarding the companys products and services via telephone, email and live chatAssisting other departmentsCandidate Profile:Computer literacy with excellent working knowledge of Microsoft Office applicationsKnowledge and experience in FX, CFD industry will be considered advantageousA team player with excellent communication skillsFluency in English is essentialKnowledge of additional language will be an advantage but not essentialAbility to work on public holidaysOur offer:Welcoming, young and multicultural team with approachable leadershipAbility to contribute to dynamic business at a growth phaseHigh level of autonomy, support of ideas and putting your expertise into the best practices for the companyContinuous personal development, training budget, growth with the company and opportunity to learn from industry leadersCompetitive remuneration, regular salary reviews and performance-based incentive schemesVibrant company life: from team activities to global celebrationsFree access to multiple sports and wellness facilities across the countryA day off on your BirthdayJourney to FP Markets:Interview with People Function member (30 - 45 min) to assess match to our cultureInterview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectationsA short written assessmentWork, grow and succeed in a professional, rapidly-growing company operating in a multicultural environment! #J-18808-Ljbffr
Job Title
Customer Support Specialist