Job Title

Administration & Support, Credit, Lending / Leasing / Retail BankingJoin our settlements team in Banking and Financial Services in this exceptional opportunity to be part of a successful business with a strong, collaborative work culture. As a Team Leader, you''ll support a team that plays a key role in the Home Loan life cycle.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. Youll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.What role will you play?You will support and lead your team to ensure they meet service level agreements and be a key point of contact for escalations as well as coach, mentor, and grow them to overachieve and deliver excellent service while fostering a positive team culture. By partnering with the business, you will build effective working relationships with the Settlements Manager, Team Leaders, senior management, and other key stakeholders, both internally and externally.In addition, youll proactively identify opportunities for process improvement, automation, and efficiencies and utilise your experience in driving change to execute on these opportunities.What you offerStrong written and verbal communication skills with internal and external stakeholdersData-driven with a curious mindset with the ability to analyse information and make informed decisions to drive resultsExcellent attention to detail and analytical skillsLeadership skills with the ability to drive and motivate a team to meet and exceed goalsStrong track record in developing team membersGood problem-solving and decision-making skillsAbility to identify opportunities for process improvement and drive change.We love hearing from anyone inspired to build a better future with us. If you''re excited about the role or working at Macquarie, we encourage you to apply.About Banking and Financial ServicesBanking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether thats buying a home, growing a business, or investing to manage wealth.BenefitsMacquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:Hybrid and flexible working arrangementsOne wellbeing leave day per year and up to five additional days leave based on length of serviceUp to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parentPaid volunteer leave and donation matchingRange of benefits to support your physical, psychological, and financial wellbeingAccess to a wide range of learning and development opportunitiesOur commitment to diversity, equity, and inclusionWe are committed to fostering a diverse, equitable, and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process. #J-18808-Ljbffr