Job Title

Lead a team committed to delivering an exceptional supporter care experience that aligns with our Fundraising & Philanthropy goals and RFDS values!ClassificationsVolunteer / Charity / CommunityFundraisingPermanent / Full TimeKey pointsJoin our multi-award-winning Fundraising & Philanthropy team!Competitive salary + super + tax free benefits up to $18,550Permanent, Full-time position based in BrisbaneDescriptionAt the Royal Flying Doctor Service (Queensland Section), youll be driven by purpose not tasks; it''s about being part of an organisation where, whatever your role, you make a difference each day to peoples lives.This is a fantastic time to join the award-winning Fundraising & Philanthropy team at the Royal Flying Doctor Service (Queensland Section) as Supporter Care Manager. In this permanent, full-time role, youll be part of a dynamic team and play a key role in delivering exceptional donor care, supporting our well-defined fundraising growth strategy.Who are we looking for?An experienced team leader, ideally in a fundraising or customer service environmentHas exceptional customer service skillsProven ability to handle financial data efficiently and accurately, with exceptional attention to detailSkilled at responding to customer queries in a courteous, prompt, accurate, and confident mannerStrong verbal, written, and interpersonal communication skillsA collaborative professional with the ability to work effectively across teams, build strong relationships, and contribute to a unified and supportive work environment3-5 years relevant experience and holds a minimum certificate in a relevant study area (Business, Administration, Customer Service, Fundraising)In this role, you will:Process donations received via our Customer Relationship Management (CRM) databaseReconcile daily donation processing and submit the results to the Finance teamOversee and contribute to all daily tasks and processes performed by the Supporter Care team that aligns to our Fundraising and Philanthropy program goals and successProvide expert leadership, direction and guidance to your team to deliver exceptional and efficient supporter carePlan and manage the teams workload, considering fundraising activities and their impact on staff capacity.Why work for us?The Royal Flying Doctor Service (RFDS) (Queensland Section) is a leader in delivering aeromedical and primary healthcare to remote, rural, and regional communities.As the RFDS soars towards its 100th year of providing the finest care, in the furthest corner, we have several innovative initiatives on the horizon. With projects in the pipeline, its an exciting time to join the RFDS with many new prospects around the corner!AboutWe value our people, and we are passionate about making a difference for people who live, work and travel in remote, rural, and regional Australia. By joining the Royal Flying Doctor Service (Queensland Section), you will have access to the following:Be a part of an award-winning Fundraising & Philanthropy team, driven by best-practice fundraising and dedicated to a culture focused on donor centricity and careWork-life balance with work from home options and FREE parking when at the officeAccess to a generous salary & not-for-profit tax-free benefits up to $18,500Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal adviceReceive Private Health insurance discountsAccess to our newly launched Fitness Passport (for staff and family members) that provides discounted gym and health centre accessInterested?This role will close on the 7th of April 2025, however shortlisting will begin immediately, so dont wait to apply! If youre eager to make a difference and thrive in a role that truly impacts a meaningful cause, apply now to join the Royal Flying Doctor Service team!For further information regarding this role please contact Deb Frankel, RFDS Talent Acquisition Advisor on 07 3852 7553 or recruitment@rfdsqld.com.auSuccessful candidates will be subject to a police check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing. You must possess a valid, unrestricted Australian Driver''s Licence.The Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity. #J-18808-Ljbffr