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Add expected salary to your profile for insightsLocation: St Marys, NSWFull-time | Leadership Role | Heavy Machinery IndustryAbout UsSemco Group is an Earthmoving Equipment Sales and Service organisation with locations in Sydney, Melbourne, Brisbane, Newcastle, Queanbeyan, and Goulburn. We are Australia''s number one Takeuchi distributor, providing top-quality machinery and service solutions to our valued clients.As our business continues to grow, we are looking for a dynamic, motivated, and experienced State Service Manager to lead our NSW service team.About the RoleWe are seeking an experienced State Service Manager to take charge of our NSW branch. Based at our head office in St Marys, NSW, you will be responsible for leading a team of 15 highly skilled heavy machinery technicians, ensuring outstanding service delivery, operational efficiency, and a strong customer focus.This is an exciting opportunity for a mechanical engineering professional specialising in heavy machinery to step into a leadership role and drive continuous improvement in service quality, technician training, and customer satisfaction.Key ResponsibilitiesLead, mentor, and manage a team of 15 heavy machinery technicians, ensuring high performance and productivity.Foster a positive, safe, and results-driven work culture.Monitor and manage service workflows to optimise efficiency and customer satisfaction.Oversee all service operations for NSW, ensuring high standards of service delivery to both internal and external clients.Drive customer satisfaction by delivering prompt and efficient service solutions.Resolve escalated technical and service-related issues effectively.Oversee technician training programmes to maintain high levels of expertise in heavy machinery servicing.Identify skill gaps and implement continuous learning initiatives.Stay up to date with industry advancements and ensure the team is trained on new technologies and best practices.Develop and manage service budgets, ensuring cost-effective operations.Monitor service KPIs and implement strategies to improve performance.Ensure compliance with safety standards, company policies, and industry regulations.Work closely with other departments to ensure seamless service delivery.Support business growth by identifying service opportunities and strengthening client relationships.Collaborate with senior management to align service goals with overall business strategy.Qualifications and ExperienceExtensive leadership experience in a service role within a regional or national customer base in a related industry.Proven track record in process improvement, project implementation, and change management.Exceptional verbal and written communication skills.Proficient in Microsoft Office (especially Excel) and CRM software.Strong commercial experience within branch or dealership networks.Ability to deliver operational outcomes aligned with strategic objectives.Degree or Trade Qualification in Mechanical Engineering (Heavy Machinery Specialisation) or a related field.Experience managing a team of heavy machinery technicians in a service-based environment.What Makes Semco Equipment Sales DifferentWe are a progressive company with a supportive team. Through our talented workforce, we deliver quality products, and we pride ourselves on our people being able to go home each day feeling proud of their work.Our business size enables unique opportunities for professional growth and skill development. We have an open-door policy, allowing employees to have one-on-one discussions with their managers to reflect on growth opportunities. This fosters two-way feedback and helps set meaningful career goals.Our St Marys location offers on-site car parking, and we provide company uniforms for all employees.If youre ready to contribute to a company that values quality, teamwork, and innovation, we want to hear from you. Apply today to become part of our team.What We OfferA leadership role in a growing company with opportunities for career progression.Competitive salary package with incentives.Ongoing training and professional development.The chance to make a real impact in a dynamic, fast-paced industry.How to ApplyIf you are a motivated and experienced State Service Manager looking for your next challenge, we want to hear from you. Apply now with your CV and a cover letter outlining your suitability for the role.How do your skills match this job?Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years of people management experience do you have?Do you have a qualification in Mechanical Engineering or a related trade specialising in heavy machinery?Have you previously overseen service operations including budgeting and workflow management?Do you have experience in technician training and development? #J-18808-Ljbffr