Job Title

CMS is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering its building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. It also ensures optimum energy efficiency for every property portfolio it manages.We are experts in delivering compliant, safe, and efficient workplaces. Our nationwide building services maintenance solutions span the corporate, healthcare, education, retail, transport, and manufacturing sectors. Using advanced technology and data, we provide cutting-edge maintenance services that are trusted by major managing agents and independent clients alike. As a multi-award-winning business, our local teams are dedicated to providing personalised FM services that meet your specific needs.Job DescriptionCambridge Maintenance Services are looking for a responsible Support Desk Administrator to join our team. You will be part of a dynamic and fast-paced team providing a central point of contact for our clients, engineers, and sub-contractors.Your main duties will be to keep our in-house and client systems up to date. Liaise with clients, engineers, and subcontractors to ensure works are booked in and completed on time. Deal with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept.A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks.Key ResponsibilitiesEnsuring all client instructions are loggedDealing with incoming calls and emailsAllocation of jobs to engineers and sub-contractorsRecording all communication and arrangements on our in-house system along with client portalsChasing for updates and paperworkCommunication with colleagues/team - keeping them informed of client changes/requirementsDeliver outstanding customer service by responding promptly, remaining courteous and professional at all timesEscalate requests where a satisfactory resolution has not been provided or where a higher level of management input is requiredRecording of daily conference calls with engineersNecessary SkillsProven ability to accurately follow proceduresComfortable and professional on calls and emailsFlexible and adaptable at any given moment, and able to work to timescalesAbility to work under pressure with a can-do attitudeOrganised with effective time management and ability to multitaskWork well as part of a teamPrevious administration experience for at least 1 yearLocationSt. Ives, CambridgeshireWhat we offerSickness SchemeCompany VehicleCompany bonus schemeNeed more info?Our Group Head of Recruitment Yasmin will answer your questions. #J-18808-Ljbffr