Job Title

This is a fantastic full-time permanent opportunity for a customer-oriented candidate to be a part of the worlds largest manufacturer of professional dental products and technologies with a reputation for premium quality.The RoleReporting to the National Customer Service Manager and based in Brisbane, QLD. You will be a member of the Customer Support team and provide a link between Dentsply Sironas clients and the organization through the provision of excellent client service by receiving and administering in-bound calls and making outbound calls to generate sales as required.As a Customer Success Support, your key objectives will include:The core responsibility of the Customer Success Support is the administration and coordination of all equipment orders from point of initial order entry to customer installation and final invoice.Equipment orders are not necessarily assigned by region or location but will be allocated based on maximizing customer experience and ensuring an even distribution of workload.As a member of the Customer Success team, other related responsibilities may also be assigned from time to time and as deemed necessary.Primary objectives:Following final review confirmation against the equipment sales order checklist, process all equipment orders and manage the successful delivery of all equipment to the customer in line with standard project coordination methodologies taking into account any state-based necessities such as radiation licensing requirements.Provide administration and support to the sales team at both a regional and national level.Support the sales team in the administration and execution of customer events for example Clinical Education Programs and events as required.Manage processes critical to achieving quarterly revenue recognition targets namely accurate and timely invoicing of completed work.Assist sales team with the ordering of demonstration stock.Liaise with operations and purchasing for the estimated time of arrival of customer orders & spare parts.Ensure customer finance approvals are received and stock is allocated with serial numbers.Send proforma and invoices to finance organizations for payment prior to installation.Ensure payments for orders are received and remittance sent to finance.Process equipment related RMAs and credits, including credit & recharges.Enter and receive stock transfers.Attend to product complaints and customer complaints as per quality policy and processes.Manage required radiation regulations and legislation as per location requirements.Administration of Warranty Returns process. Out of box failure management. Goodwill process management.Positively influence the goals of the Company by always promoting the Companys products and services.Skills and CompetenciesExperience in inbound and outbound call environment.High level attention to detail and communication skills.Superior customer service and support.Strong prioritization, organization, and project management skills.Ability to adapt to changing circumstances.Maturity of judgement and discretion.Capacity to operate independently.Willingness to contribute to and support team goals.High levels of personal drive and motivation.Leads by example and acts as a role model to the broader team, consistently demonstrating Company Values and standards and striving for continuous personal and professional development.Strong verbal and written communication skills.Logistical, organizational and time management skills, able to prioritize conflicting workloads and multitask.Ability to triage problems and find the best outcome.High levels of attention to detail.Professional telephone manner.Ability to provide excellent customer service.Demonstrated initiative and proactive attitude with a sense of urgency and drive for results.Professionalism, including maturity of judgement and discretion.Strong proficiency with computer skills, proficiency in MS Office suite, Excel, Word, PPT.Strong interpersonal skills with a demonstrable ability to work in a changing environment.Willingness to contribute to and support team goals also with the ability to work autonomously.Capacity to operate independently.Experience & Qualification:Relevant tertiary qualification preferred.Demonstrated experience in a multifaceted customer service position.3 years of office administration experience.Experience managing the coordination and oversight of projects.Computer experience with literacy with Microsoft office suite of products.A demonstrated ability to effectively multitask in a fast-paced environment.Experience with a customer relationship system (eg. SFDC).More About Dentsply SironaDentsply Sirona is the worlds largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world-class brands. Dentsply Sironas products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sironas global headquarters is located in Charlotte, North Carolina, USA. The companys shares are listed in the United States on NASDAQ under the symbol XRAY.If you are passionate about exceeding customer expectations and looking to take the next step in your career, then we look forward to hearing from you.Seniority level: AssociateEmployment type: Full-timeJob function: Customer ServiceIndustries: Medical Device #J-18808-Ljbffr