Job Title

Technical Support and Customer Experience OfficerRF Technical Support and Customer Experience OfficerJoin a dynamic, fun, and supportive workplaceWork in a modern head office based in Seven Hills, Sydney with free onsite parking, access to benefits such as an employee wellbeing/assistance program, birthday leave and 2 additional days off each yearWe embrace diversity and inclusion and support a culture where individuals of all backgrounds and abilities feel included and confident in bringing their whole selves to workJoin a market leader in wireless products and offers the best products backed with outstanding technical supportCompany provided parking available onsite and office close to public transportFull product & system training providedRFI is looking for a driven Technical Support and Customer Experience Officer who is willing to learn and adapt to new challenges. The support role will be onsite to support RFIs business systems and is part of our Customer Experience Team (CET) based in Seven Hills, Sydney.The RoleWe are re-engineering customer experience and this new role forms part of our transformation. The role will also work closely with the field sales team to deliver great customer service.ResponsibilitiesService customers to both meet their current requirements and develop further opportunitiesAssist customers with product selection by interpreting product informationSource new sales opportunities through inbound lead follow-upProviding technical advice and support to internal departmentsProvide internal support for the Sales TeamAnswering technical and general enquiriesUnderstand and support customers through all stages of their requirementsAbout you2+ years of experience in a client facing role, help desk, technical support in wireless communications / distribution environment, and inbound sales.Exceptional telephone skills and strong relationship building skills.You will have a structured approach and experience in CRM platforms and ERP system (NetSuite / Oracle highly regarded but not essential).Ability to work well in a team environment and have a strong drive for delivering customers'' expectations and needs.Demonstrated ability to analyse processes and facilitate continuous improvementAbility to manage your time, prioritise tasks and problem-solveStrong listening and communication skillsYour application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years'' experience do you have as a Customer Experience Consultant?Do you have customer service experience?How much notice are you required to give your current employer? #J-18808-Ljbffr