Job Title

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let''s redefine retirement living for senior Australians.The OpportunityAlbany Creek Retirement Village is a friendly and vibrant retirement village, home to 380+ independent living units & apartments. In this role of Assistant Community Manager, you will work closely with the Community Manager, fellow staff and residents to ensure smooth day-to-day operations of the community. Your customer-centred approach to your work, ability to connect with our residents and knowledge of systems will help you be successful. This is a resident-facing role where you will contribute to shaping the overall culture of the community and deliver a high level of service.This is a full-time Monday-Friday position working 8.30-16.30.What we offer:Paid Parental Leave and Purchased Annual Leave optionsTwo (2) additional ''All About Me'' leave days per calendar yearAnnual salary reviews and annual bonus incentive schemeEmployee Referral Program and Employee Assistance ProgramDiscounts to Health Insurance and Retail & Leisure partner providersOpportunities for further career progression (develop into a Community Manager and beyond)Be part of a supportive team in a large retirement living communityYou will:Ensure ongoing daily operations of entire village services including safety, security, compliance and moreBe a friendly face for all incoming residents and take ownership of the administrative and compliance items on resident arrival (e.g Entry Condition Reports)Be the first point of contact for residents and their queries and deescalate any concernsAct as a support person for the Community Manager and assist with people management tasks (e.g. timesheets, rostering, assisting with interviews)Complete general administrative tasks and step into the role of Community Manager during periods of absenceContribute and shape the overall culture of the Albany Creek community and work to positively promote the village as a place for residents to liveWhat you''ll bring:Experience in an operations-based management role or administrative role (e.g Hospitality, Hotel/Tourism, Property Management or Facilities Management)Experience in managing or building a positive culture of customer serviceIntermediate use of Microsoft Suite and highly computer literateHigh-level written and verbal communication and negotiation skillsStrong focus on results and customer satisfactionWho we areAs a leader in retirement living, with 30 years'' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we''re on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We''re a dedicated group of over 1300 caring, friendly team members; united with our core values: Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.What''s next?Apply now and take the first step in Bringing your Passion to life! We are ready to welcome you.Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves and embraced for who they are. #J-18808-Ljbffr