When you join EVT, you are joining one of Australia and New Zealands leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, were the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on us people, communities and environment, every day.About Rydges Sydney Airport:Soar to New Heights in Hospitality at Rydges Sydney Airport, where travel meets warm hospitality. Located right at the airport, our hotel offers a dynamic and fast-paced work environment. Take off on an exciting career journey and be part of our aviation-inspired hospitality. Rydges Sydney Airport is just 20 minutes from the Sydney CBD, and 181 steps to the International Airport, with easy access to the Domestic Airport. With great dining options, conference rooms, 324 guest rooms and 24-hour reception and in-room dining for our leisure and business travellers.About the RoleWe are currently seeking a professional and friendly Guest Service Agent to join our team. Reporting directly to the Front Office Manager, this role is responsible for delivering exceptional customer service at the front desk. Key responsibilities include assisting with guest check-ins and check-outs, handling guest inquiries, processing payments, managing reservations and room allocations, and providing accurate information about the hotels facilities and services. The role requires a proactive and courteous approach to ensure an outstanding guest experience at all times.Skills and Experience:Have a background in Front Office operations or prior hotel experience.Experience with Opera PMS will be highly regarded.Outstanding written and verbal communication skills.You love working in a fast-paced environment.Provide quality service to our guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.Benefits:Complimentary staff mealStaff uniform & dry cleaningDiscounted staff parkingAccess to T1 Staff Duty Free50% off stays at EVT Hotels & Resorts$2 movie tickets & $5 Vmax Tickets, 50% food and drinks plus further discounts on Gold ClassUp to 20% off at JB Hi-FiUp to 25% off at Specs SaverApplication Process:Your application will include the following questions:How many years'' experience do you have as a guest services agent?Which of the following statements best describes your right to work in Australia?Are you available to work public holidays?How many years'' experience do you have in the hospitality & tourism industry?How many years'' experience do you have as a Guest Services Allrounder?Do you have customer service experience?Which of the following Microsoft Office products are you experienced with?Do you hold a current Responsible Service of Alcohol (RSA) certificate?Welcome to Rydges. We believe in peace of mind travel. For us, that means connectivity, quality and comfort. We know you have people to see and places to go, thats why our hotels and resorts are located in prime positions: city hearts, business centres and inspired natural retreats. With everything you need, right where you need it, at Rydges weve perfected simple comforts. So when youve finished exploring, negotiating, debating and discovering well be ready to help you rest up and unwind. #J-18808-Ljbffr
Job Title
Guest Services Agent