Job Title

We support a global population of highly engaged users on our enterprise engagement platform and apps, and we are looking to expand our team.We have an opening for a Content Implementation Specialist who can continue to engage our users on behalf of our clients.About YouProcess oriented (you appreciate order more than chaos)Highly Organized (even the back seat of your car is clean)Creative (you love to write, or you love to design, or you love them both)Up for a challengeEnjoy problem solving (puzzles make you happy, not anxious)Background in creating e-learning is a plusUnderstanding of Adult Learning Models appreciatedHow You''ll Add ValueBe a platform rockstar helping wherever need to support a global base of users of our enterprise engagement platformPublish articles, documents, resources, guides, and everything else you can possibly imagine users want to accessCommunicate with our clients'' team membersWork with clients across every stage of engagement from platform implementation to usage and maturitySupport the QA team with both testing and feedback for new system enhancements and capabilitiesCreate end-user and internal system documentationManage user access to systems (uploading of datasheets, modifying user roles)Troubleshoot issues reportedCommunicate effectively with the organizationWork closely with our Project Management team to make programs a successEnjoy a highly supportive cultureA Day in the life:Troubleshoot issues identifiedParticipate in a client call to capture new requestsPublish daily content to our communitiesWork with UX team to design new badges for an upcoming promotionCreate and assign new user roles to empower users to access specific contentUpdate 100 day plan for a client to keep the status up to date and on trackABOUT PULSEPulse is a global software provider. For nearly a decade, Pulse has been helping retailers, health systems and manufacturers to increase profitable sales growth, improve health outcomes and much more. We specialize in environments where a meaningful connection between staff and customers is required to deliver remarkable customer experiences.We work with some of the worlds leading brands and organizations providing them with proprietary technology, go-to-market strategy and brand-content development targeting their direct and in-direct sales channels. We increase profitable growth by improving the ability of the team responsible for service delivery to deliver. For more information about Pulse, visit Type: Full-timeSeniority levelEntry levelEmployment typeFull-timeJob functionMarketing, Public Relations, and Writing/Editing #J-18808-Ljbffr