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Be part of our tomorrow! We are hiring a Fraud Analyst at TEG, owner of Ticketek, TEG Live, TEG Dainty, TEG Sport, SXSW Sydney, Laneway Festival and 30+ other brands across 40 countries!Every day, TEG connects fans to unforgettable experiences and businesses to their audiences. We proudly partner with some of the world''s most iconic venues and lead in sports and entertainment event promotion globally.Join live entertainment''s most innovative, dynamic and passionate global business!About TEGTEG is a global leader in Live Entertainment, Ticketing and Technology. Every day TEG connects fans to experiences and customers with brands. We are proud partners of some of the world''s largest and most iconic venues as well as leading event promoters globally. TEG operates worldwide out of seven country offices and includes Ticketek, Ticketek Marketplace, Ticketek UK, Ticketek New Zealand, Ticketek Malaysia, Ticketek Philippines, Softix, TEG Live, TEG Dainty, TEG Sport, TEG Van Egmond, Laneway Festival, Handsome Tours, SXSW Sydney, TEG Theatrical, MJR Presents, TEG Lifelike Touring, TEG TES Live, Brickman, Rugby Live, TEG Europe, TEG USA, Qudos Bank Arena, FAN+, VIP NOW and Ovation.About the role:The role is a predominately transactional role within the Fraud Department based in Sydney. The role reports to the Project Lead - Fraud and is responsible for ensuring that all compliance elements around external fraud are met. This includes gathering individual evidence for all cases, managing internal processes to reduce the financial impact of Fraud and ensure controlled processes are in place to ensure good customers can transact.RequirementsWhat does a day in the life look like?Providing Dispute Evidence to challenge fraudulent chargebacks receivedDevelop a best practice format of evidence to submit to challenge chargebacks receivedMonitor win rates of evidence submitted to ensure constant improvementIdentify improvements to internal processes to ensure end to end controls are in placeTime management of disputes based on deadlines to submitManage various sources/external agencies (AMEX, Braintree, International Banks)Future events processCollate daily chargeback information and unpick transactions that relate to future dated eventsManage end to end process with State Managers to ensure chargebacks are recorded on Ticketek system accuratelyVerifying Customer DetailsDeveloping controlled and documented processes and metrics are in place regarding managing risk where chargebacks have taken placeBI ReportingPrepare bi-weekly Business Intelligence Reporting on levels of Fraud and any supporting commentaryData Analysis & Team SupportSupport team lead by gathering and analysing chargeback data to identify patterns and anomalies indicative of future potential external fraudProject WorkSupport team lead by providing analysis, insights and at times coverage on any stream of the Fraud programWhat are we looking for?Bachelor of Science - Business and Management or equivalent degreeCA/CPA qualification - is desirableStrong PC SkillsMedium to advanced level of ExcelExperience with visualisation tools such as PowerBI or Tableau highly desirableGood communication and listening skills, with ability to quickly develop strong relationships and instant rapportExcellent planning and organisational skillsAbility to work quickly and accurately. Also, ability to work well in a fast-paced environment, with conflicting deadlines and multiple projectsStrong analytical and problem-solving skills, which support and enable sound decision makingPositively influence, negotiate, and resolve conflicts inherent in a high-growth environment.Continuous improvement mindset to eliminate waste and deliver efficiencies in all processesExperience working in payments, fraud or e-commerce desirableBenefitsHere''s a taste of what TEG offers:Complimentary tickets to selected eventsBirthday LeaveVolunteering LeaveAccess to wellbeing discountsFlu VaccinationsCompany Paid Parental LeaveFree Advice and Support (EAP)What can you expect?Global Reward and Recognition ProgramSupportive and exciting Learning and Development OpportunitiesCareer PathwaysA commitment to Diversity, Equity, and InclusionGreat team members!Seniority levelEntry levelEmployment typeFull-timeJob functionFinance and SalesIndustriesIT Services and IT ConsultingFor more information about TEG please go to TEG. #J-18808-Ljbffr