Job Title

Our Federal Client is seeking multiple talented Senior Service Designers for 12-month initial contracts with long term potential to join Agile squads tasked with improving operational efficiencies and business process streamlining for front line staff to improve Customer Experience. This is part of a 5-year reform program driven by changes in legislation impacting people, process and technology.The team works to improve processes and standard operating procedures through re-engineering and continuous improvement approaches, utilising service design approaches like Co-Design, Double Diamond, HCD and Design Thinking.Salary and BenefitsMelbourne (Richmond) or Geelong location, other locations nationally will be considered$600 to $690 per day inc superFlexible work arrangements (1-3 days in office)Key ResponsibilitiesCollaboratively work on the execution of a road map of design-led initiatives that will enable the service outcomes of the program, including the research, analysis and identification of service challenges and opportunities, envisioning new service concepts and planning a program of workEnvision and communicate service concepts that illustrate all components and touch points of a new or enhanced service, leveraging contemporary design methods such as Human-Centred DesignQuantitative and qualitative User Research to develop current and future-state service enhancementsJourney mapping, business process mapping, design briefs, acceptance criteria, personasCo-Design and facilitation with internal staff, external Participant and Community Groups, Partners and NFP''s and both federal and state government departmentsBlue-sky thinking and approach to re-engineeringMentoring and leading 1 or more mid level Service DesignersTake the lead on service design projects within large programKey RequirementsPractical Service Design experience not just theoreticalUnderstanding of Double Diamond, Co-Design, HCDBlue-sky thinking, unpack problems using quantitative and qualitative researchExperience leading service design projects, mentoring and leading other Service Designers (1-5).Government, health, disability, health insurance, superannuation, social services, education or blend of consulting and client sideFlexible and ability to work in ambiguity and changeAdvocate for Participants with Accessibility appreciationPreference for observed or lived experience with disability or values alignment - identify/experience with a social causeExperience in low-maturity Agile and continuous improvement mindsetGood project governanceTools - JIRA, Sharepoint, Powerpoint and design and research tools like Qualtrics, Miro or CreatelyVisual Design skills, nice to havePlease note: Australian Citizenship is mandatory for this federal government agency.ApplySeniority levelMid-Senior levelEmployment typeFull-timeJob functionDesignIndustriesHealth and Human Services #J-18808-Ljbffr