Job Title

Customer Care Coordinator | Fashion | eCommerceThe CompanyOur client is a fast-growing fashion brand who boast an inclusive and fun culture. The business needs a Customer Care Coordinator to join an energetic and dynamic team. This is an opportunity to join a brand that champions creativity, individuality, and a deep connection to the fashion world around us.The RoleDeliver exceptional customer service via email and live chat.Use Shopify to assist customers with orders, returns, and product inquiries.Collaborate with internal teams to ensure smooth communication and resolution of cross-functional issues.Maintain accurate records of customer interactions within the CRM.Identify opportunities for process improvements and suggest innovative solutions.Mentor and support junior team members.Help the team achieve customer care targets and contribute to the departments overall success.About You1-2 years minimum in a similar Customer Care role.Proven experience with Shopify and customer support platforms such as Gorgias or Zendesk.Leadership qualities or aspirations to lead are favourable, but not essential.Ability to handle escalated situations with professionalism and empathy.Experience with ERP systems.Excellent written and verbal communication skills.Ability to adapt your communication style to match different brand voices and customer needs globally.Strong problem-solving skills and attention to detail.Ability to manage multiple tasks in a fast-paced environment.Comfortable working both independently and within a team.Whats nextIf this sounds like a great opportunity for you, please apply today. We will be reviewing applications over the coming weeks, and calling only shortlisted applicants for a phone screen before interviewing with the client.Seniority levelAssociateEmployment typeFull-timeJob functionCustomer Service and Information TechnologyIndustriesRetail Apparel and Fashion #J-18808-Ljbffr