Job Title

At The Good Guys, were here to help families live better for less. Since 1952, weve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.Great careers start at The Good Guys begin your journey with us today.Why join The Good Guys?Fast paced and excitingenvironment wherediversityis celebrated, and creativity and ideas arevalued.Competitive remunerationto recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.Access to excitingcareer opportunitiesandcomprehensive training and development programsas part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).Fantastic discountsacross the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.We offer12 weeks paid parental leavefor eligible primary carers (and a gift for new parents) and weembrace flexibilityand offerhybrid workingmodels for eligible roles.OurEmployee Assistance Program (EAP)provides counselling and wide array of other wellbeing resources for our team members and their families.OurHelping Hands workplace giving programhas raised millions for our charity partners to support positive impact in the community.Demonstrating ourcommitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.Job DescriptionOur Customer Solutions team delivers a positive multi-channel customer experience through the effective fulfilment of orders and resolution of customer queries.The role will allow you to grow and will keep you engaged.If you love providing customers with a great experience and can enjoy solving problems this is for you!Responsibilities:Ensure the efficient delivery of customer orders and effective resolution of issuesProvide customers with timely responses to digital, social, chat and telephone-based requests and effective resolution of complaintsManage third party sales and payment channel enquiries and facilitate the resolution of issuesIdentify and escalate any website defects to trigger corrections and reduce reputational risk or financial lossEscalate issues in line with established processes and provide information and input for business investigations, as requiredWork closely with stores and other teams to facilitate resolution of issues, as requiredQualificationsMust be able to work on a rotating roster (public holidays and weekend work will be required)Proven customer service skills and Customer Service experienceAbility to multitask and follow processAbility to work well within a team environmentAccuracy and attention to detailIntermediate computer and numerical skills requiredThe ability to work in a fast-paced team environmentAdditional InformationIf you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply! #J-18808-Ljbffr