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1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.National Relocation Services Manager at OSS World Wide Movers Pty LtdAre you ready to be part of something more than just a job? At OSS Worldwide Movers, were not your typical big, corporate business. We are a medium-sized, professional, family business with over 50 years of experience and were all about delivering a premium service to our valued clients.We pride ourselves on customer service excellence. We have our hardworking teams to thank for helping our business grow and achieve a reputation that is second to none in the industry.Needless to say we value and recognise our people and their contributions to both our success and theirs!About the OpportunityAs a vital member of the Move Management team, you will report to the National Relocation Services Manager. Attention to detail is required in your day-to-day which is why your application must include your morning beverage of choice! This way, we know you have read this advert thoroughly. In this role, you will be responsible for regularly liaising with clients and truly supporting them through their international relocation to facilitate a positive and seamless experience.Key Responsibilities include:Managing clients international moves from end to end, addressing all queries and concernsProviding clear and timely communication to clients throughout the relocation lifespanCollaborating with internal and external stakeholders including shipping lines and freight forwarders, to get the best outcome for our clientsWorking alongside our Freight Team to obtain freight bookings and appropriate documentation for exportManaging import shipments including customs and biosecurity clearancesPreparing key documentation for our Operations teamPreparing documentation for our overseas partnersAd hoc administrative functions as needed to support the teams successAbout YouTo be successful in this role, first and foremost you will have a strong empathetic approach coupled with the following criteria:Previous experience in a role that is driven by adherence to SLAs, KPIs and/or other compliance measuresSuperior customer service skills and experienceFirst class written and verbal communication skillsStrong time-management and multi-tasking skillsA solutions-focused attitudeSuccessful track record within a deadline driven environmentA can-do attitude and integrity are also a must for this roleNote: Whilst this role offers flexible hybrid working arrangements, you will be required to be located in the office full-time during your first six months for training and onboarding.This is an opportunity to transition from a corporate environment to a workplace that understands and supports you. So what are you waiting for..APPLY NOW!Note: Due to the high volume of applications, only shortlisted candidates will be contacted and you must have unrestricted working rights to be considered.Seniority levelEntry levelEmployment typeFull-timeIndustriesImport & Export #J-18808-Ljbffr