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Job DescriptionJoin the team redefining how the world experiences design.Thanks for stopping by. We know job hunting can be time-consuming, so we''ll get straight to the point.Where and how you can workOur flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. This role is encouraged to be on a hybrid setup.What youd be doing in this roleAs Canva scales, change continues to be part of our DNA. This role blends strategic leadership with hands-on execution, ensuring that service quality remains exceptional while driving business transformation.At the moment, this role is focused on:Strategic Leadership & Business Transformation:Lead and mentor a high-performing team through periods of significant business change and transformation.Develop and execute a digital strategy that leverages technology and Generative AI that drives operational excellence.Build and deploy innovative programs, solutions, and initiatives across a global organization, ensuring seamless integration with cross-functional teams.Digitalisation of Quality Assurance:Spearhead the digital transformation of our Quality Assurance function in customer support, implementing an Auto QA framework.Generate actionable insights from automated audits to continuously improve customer experience.Vision, Strategy & Innovation:Craft and communicate a compelling vision and strategy that delivers improvements in customer experience.Engage with stakeholders to align operational needs with technological solutions.Talent Development & Team Empowerment:Foster a growth mindset within the team by setting clear, actionable goals and providing timely feedback.Inspire personal and professional growth by championing talent evolution and high performance.Create a culture that encourages team members to align individual career aspirations with broader business objectives.Embodying Canvas Values:Serve as an empathetic leader who embodies and promotes Canvas core values.Drive a collaborative and inclusive work environment that champions creativity and continuous improvement.You''re probably a match if:Youre a strategic leader with a proven track record in business transformation, skilled in stakeholder management.You balance high-level vision with hands-on execution, anticipating challenges while driving meaningful change.You have deep expertise in digital strategy and automation, leveraging AI and technology to enhance customer experience.Youre a strong communicator and collaborator, fostering open dialogue across teams.You thrive in fast-paced, high-growth environments, guiding teams through scale and transformation.You have experience working with quality teams in customer support, understanding how service quality impacts business outcomes.About the teamThe Global User Voice Enablement Group is on a mission to delight users in every interaction with Canva by empowering every specialist to deliver outstanding support.What''s in it for you?Achieving our goals motivates us to work hardbut youll experience lots of moments of magic, connectivity, and fun woven throughout life at Canva. We also offer a range of benefits to set you up for success.Here''s a taste of what''s on offer:Equity packages - we want our success to be yours tooInclusive parental leave policy that supports all parents & carersAn annual Vibe & Thrive allowance to support your wellbeing and social connectionFlexible leave options that empower you to recharge and support you personallyCheck out lifeatcanva.com for more info.Other stuff to knowWe make hiring decisions based on your experience, skills, and passion. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.We celebrate all types of skills and backgrounds at Canva, so even if you dont feel like your skills quite match whats listed abovewe still want to hear from you!Please note that interviews are conducted virtually. #J-18808-Ljbffr