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Select how often (in days) to receive an alert:Title: CFC NSW Team LeaderLocation:North Rocks, New South Wales, AUAbout usAt Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide were focused on delivering a wide range, low price and great service. Were about inspiring new ideas and thinking outside the box. Were about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. Were about teaching a customer something new and supporting the community. Were about making a difference.About the roleThe Officeworks North Rocks Customer Fulfilment Centre (CFC) is a leader in fulfilling e-Commerce orders in in the growing Omni-Channel retail market. Our focus is team safety, customer satisfaction and ensuring continuous improvement in our operations.For this exciting team development role we are seeking a confident and experienced team leader to coordinate fulfilment and delivery operations for NSW, providing accurate and consistent same day order fulfillment and delivery service for Officeworks customers and stores.The role will see you:Having safety as a core value and role modelling this culture across your team and the siteImplement and sustain efficient inventory processes with a focus on safety, compliance and continuous improvementOversee Picking, Stocking / Replenishment and Despatch KPI''sInteract with internal and external stakeholders in relation to customer and internal queriesIdentify skill gaps and coordinate and oversee team development and trainingReporting and analyticsManage workflow and labour resources to meet established service levels and KPI''sProvide feedback and support to team members and managers to increase performance and continuous improvement across the stateChampioning teamwork to improve team behaviours and drive for resultsFostering a team culture that is constructive, professional, supportive, and with a customer focusAbout youFor this key role, established leadership experience is essential. Prior experience in an FMCG retail or manufacturing environment will be highly regarded.As a collaborative leader with a minimum of 2 years in a Warehouse or Logistics Operational Team Leader role, your focus will be to support the CFC Manager with all aspects of safety, people, service, productivity, cost and inventory.In addition, our ideal candidate will be able to demonstrate:A positive and proven focus on health and safetyStrong people management and communication skillsA strong customer service ethic (internally and externally)Drive for Continuous ImprovementAgility in approach and execution to policy and tasksMinimum 2 years in a Warehousing or Logistics leadership capacityIntermediate skills in Microsoft Office suiteSAP systems experience advantageous but not essentialOur cultureIts all in a days work when youre part of the Officeworks community where youre not defined by who you are, but what you can do. We celebrate our teams uniqueness by offering the below to the Officeworks family:An inclusive, diverse, and supportive environment.Flexible working arrangements to best support your individual needs.A key focus on wellbeing and safety.Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart, Target and Catch.Ongoing training and development opportunities to progress your career.Industry leading Growing Families policy.At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities. #J-18808-Ljbffr