Deliver High Level Customer Service support for a Multi-National Financial Services Organisation.Multiple Permanent opportunities available.Work-from-home available.The OrganisationDeliver high-level Customer Service Support for our client operating in the financial industry. Our client is a leading provider of financial solutions, operating across Australia, New Zealand, and the UK. Serving a diverse customer base, including corporate, government, and small businesses, our client is currently undergoing a transformation and expansion project to increase their customer base and market share within the industry.Located in Pymble, this is a great opportunity for someone passionate about customer service that is looking for an immediate start.The OpportunityAs a Customer Service Officer, you will play a key role in supporting customers by managing their salary packaging budgets and providing expert guidance on expense claims. This role involves analyzing financial data, offering tailored solutions, and ensuring a seamless experience for customers navigating their novated lease arrangements.Responsibilities for this role include, but are not limited to:Provide proactive support and education to customers regarding their salary packaging and expense claimsAnalyze and forecast expenses to help customers optimize their budgetsOffer clear insights into payment plans, surplus balances, and cost recoveriesMaintain accurate records and ensure timely updates in company systemsCollaborate with internal teams to deliver exceptional customer outcomesDesired Skills and ExperienceStrong communication skills (verbal & written)Strong organization skillsTeam-oriented with a customer-first approachExperience in customer service, finance, or leasing industriesKnowledge of motor vehicles or fleet leasingBenefits for YouInclusive and supportive culture.Walking distance from public transport.Prospects for contract extensionExtensive training and development provided.How to ApplyIf you''re ready to take on this exciting opportunity and join the team, please apply here or, alternatively, you can email Travis from our Sydney office at travis.jenkins@teksystems.com quoting Job Reference 543872 to register your interest. #J-18808-Ljbffr
Job Title
Customer Service Officer