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IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You''ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.We believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply.OverviewGrow with GB! Discover a multitude of career development pathwaysHybrid role - WFH and our Melbourne CBD officeSomething for everyone - range of staff benefits, discounts & wellbeing programsAbout the RoleOur Performance Manager works closely with claims staff within our Workers Compensation team to uplift GBs claims management performance, whilst ensuring the delivery of a customer-centric and best-in-class claims management service. This will be achieved through conducting thorough and in-depth reviews of various performance reporting, engaging with Worksafe and claims teams, and providing recommendations for continuous improvement.We currently have a newly created Performance Manager opportunity available which specializes in supporting our LTM (Long Term Management) claims segment with a core focus on our Second Entitlement Review. This position will focus on ensuring comprehensive governance of the Second Entitlement Review process as well as uplifting the Whole Person Impairment management across Gallagher Bassetts claims teams.You will play a key role in promoting best practice claims management and supporting initiatives across our VIC Workers Compensation team.How you''ll make an impactKey responsibilities:Supporting the achievement of sustainable business outcomes across our Second Entitlement ReviewConducting thorough and in-depth reviews of various business areas and providing recommendationsLiaising with WorkSafe Victoria to analyze industry trends, and deliver reporting for the Workers Compensation business to identify areas of focus for uplifting performance and recognizing good performancePromoting best practice claims management and supporting continuous improvement with VIC Workers CompensationMentoring and coaching team membersAnalyzing trends and putting forward recommendations to resolve issues; ensuring strategies are implemented and the desired outcomes are achievedEngaging key stakeholders in the development, execution, and evaluation of appropriate strategy, business plans and initiativesAbout youWhat were looking for:We are searching for an engaging and strategy-focused Second-Entitlement Review expert, who also has:Significant, in-depth understanding of the legislation (ACA & WIRCA) and the VWA guidelines and procedures, as well as practical application of theseIn-depth knowledge and experience with Second Entitlement processes and performance measuresAMA Training, or willingness to completeVery comprehensive knowledge of the workers'' compensation industry, business requirements and administrative practices and requirementsClaims Management experience in a leadership capacityOutstanding leadership skills, and Coaching/Mentoring experienceTime management, organization and strong communication skillsTertiary qualifications within the disciplines of business or personal injury (or similar)What we can offer you:Attractive remuneration packaging & flexible work arrangements including WFHPaid Parental LeaveExcellent Working Environment friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities.Exciting career as our Company grows, so do the opportunities for our people.Opportunities for ongoing education and development.Service and performance recognition awards; and employee assistance program for yourself and immediate family membersReproductive leaveBirthday club enjoy a day off during your birthday month courtesy of GB!To applyIf this sounds like the job for you, then we want to hear from you today!Click on Apply for this Job.To be considered for this opportunity you must have the right to live and work in Australia when applying.Agency applicants will not be considered for this position.Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognize the importance of and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits youll get, depending on your job level these benefits may improve:4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunitiesTwo paid volunteer days annuallyHealth Insurance Discounts with our Group Insurance PlanEmployee Stock Purchase ProgramPaid parental leaveOther benefits include:Flexible and hybrid work arrangementsMental Health and Wellbeing Support for yourself and immediate family membersEmployee Recognition Awards and Service Milestone RecognitionsPeer Support ProgramAnnual flu vaccinationsAccess to Reward Gateway discount offers at over 350 retailers!And more...We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr