Job Title

Asset Protection Specialist - Wharf Street, VictoriaStadt: Victorialululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. Our success is due to our innovative product, commitment to our people, and the incredible connections we make in every community. We focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive, and growth-focused environment for our people.About this team:The Asset Protection team fosters a culture of safety and security, empowering individuals and teams to ensure the well-being of our people and business. The Asset Protection Specialist plays a critical role in educating and enrolling retail store teams in our global priorities: Well Being, Risk Mitigation, Financial Value, and Social Impact.Job summary:The Asset Protection Specialist works primarily on the retail floor, reporting directly to the Asset Protection Manager and connecting regularly with the Store Manager. They collaborate with the store team to ensure excellence in Asset Protection, promoting a safe and secure environment for guests and staff. They maintain a visible, professional presence, greet and interact with guests, and educate the team on safety and security practices to prevent loss.Key responsibilities:Understand and communicate lululemon Asset Protection policies and applicable operating procedures.Maintain a visible presence at the store entrance to ensure a welcoming, safe, and secure environment.Lead and support emergency and crisis incidents affecting the store.Address team well-being and safety concerns, reporting incidents promptly to store leadership.Partner with the Store Manager and Assistant Managers to train the team on theft or fraud reporting.Maintain strong relationships with law enforcement officials.Support ongoing training on AP-related topics.Ensure compliance with First Aid Training and conduct safety walkthroughs.Review inventory accuracy reports and create action plans to address gaps.Support the team in resolving AP-related guest feedback.Move dynamically on the floor to address escalations and support the team.Interact with guests to ensure a great guest experience.Partner with floor leaders to assess and address Asset Protection risks.Working with others:Foster a respectful and inclusive team environment.Establish supportive relationships with team members.Educate and coach leadership on effective theft and safety reporting.Collaborate with AP Partner and ORC Investigators to enhance reporting quality.Build relationships with neighboring retailers and security teams.Work directly with local law enforcement on case building.Operations:Adhere to People Safety policies to maintain a safe work environment.Perform tasks in compliance with applicable policies and laws.Input theft, fraud, or safety incidents into case management systems.Review SOP compliance in Inventory Operations.Monitor compliance with opening and closing processes.Key skills & core values:Foster an inclusive environment that values differences.Act honestly, fairly, and ethically.Enjoy connecting with and helping customers.Work productively with and support others.Lead, influence, and inspire others.Share concerns openly and constructively.Use logic and reasoning to make effective decisions.Job requirements eligibility:Legally authorized to work in the country where the store is located.Must be 18 years or older.Ability to travel to assigned store(s).Availability:Flexible schedule, including evenings, weekends, and holidays.Other requirements:Ability to work as part of a team and independently.Ability to maintain a visible presence throughout the store.Calm demeanor in stressful situations.Comfortable working in an environment with bright lights and loud music.Strong ethical standards and ability to handle confidential information.Experience:Previous customer service experience with frequent interactions.Previous leadership experience, coaching others.Job Assets (Preferred but not required):High school diploma, GED, or equivalent.1 year of retail/sales leadership experience.Direct or indirect experience in retail Asset Protection or law enforcement.Must haves:Acknowledge personal responsibility for your life.Possess an entrepreneurial spirit and innovate to achieve results.Communicate with honesty and kindness.Lead with courage and embrace greatness.Foster connection by putting people first.Integrate fun and joy into work.Additional notes:Authorization to work in Canada is required for this role.Compensation and benefits package:The typical hiring range for this position is from $55,300 - $62,000 CAD annually. The base pay offered is based on market location and may vary. Permanent employees may be eligible for our competitive annual bonus program.At lululemon, investing in our people is a top priority. Other components of our total rewards offerings include health benefits, paid time off, savings plan matching, and extensive development courses.Note: The incentive programs, benefits, and perks have certain eligibility requirements.Workplace arrangement:This role is classified as In-Person. Work is mainly performed onsite, 4-5 days per week.lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like support, email us at accommodations@lululemon.com. #J-18808-Ljbffr