Easy Care Gardening (ECG) is a non-for-profit organisation, operating since 1988 in Northern Sydney. ECG connects people in the community through gardening services, that assist people that are ageing to maintain and build their independence at home.The OpportunityThe Client Services Officer is an opportunity to be part of our team. The purpose of this role is to efficiently and accurately manage the scheduling and allocation of resources to ensure optimal coverage and operational efficiency across Easy Care Gardening (ECG) client services.This role is critical in maintaining seamless workflow and service delivery across the organization by balancing volunteers and worker availability, skill sets, and organizational needs. The Client Services Officer will collaborate closely with various departments to develop, implement, and maintain effective rostering systems and processes, while adhering to organizational policies and best practices in meeting Aged Care Quality Standards (ACQS).ResponsibilitiesCoordinate the rostering of new volunteers and workers for induction and orientation according to policy and direction.Manage daily roster changes and ensure monthly roster projections, distribution, and publishing.Reallocate shifts, manage planned and unplanned leave and exceptions.Ensure financial processes and data entry are processed accurately within agreed timelines and compliance with legislative requirements.Receive and record phone calls and emails from staff, volunteers, and clients regarding rostered shifts.Manage day-to-day administrative tasks such as filing, data entry, and correspondence.Assist in administration processes including billing, invoicing, and managing base rosters within our Customer Relationship Management database (Alchemy) as well as ongoing, long- and short-term rosters.Experience & QualificationsPrevious rostering experience.Previous customer service experience.Excellent attention to detail and ability to work within time constraints.Effective office skills and computer literacy.All new members of our team will need to undertake a Police Check.Enjoy the benefits of working for a charity, alongside a small but fun team. If this sounds like you, please apply now.Seniority LevelEntry levelEmployment TypeFull-timeJob FunctionFinance and SalesIndustriesIndividual and Family Services #J-18808-Ljbffr
Job Title
Client Services Officer